E‑Commerce Complaint Resolution Lead

CEKAP LINK TECH SDN. BHD.; Kuala Lumpur; On-site; MYR 48,000 - 72,000; Full time

Benefits offered by this job

Medical benefits

Other allowances

Modern, comfortable office

Job summary

CEKAP LINK TECH SDN. BHD. in Kuala Lumpur seeks a Complaint Resolution Specialist to take ownership of unhappy customers, coordinating with legal, business, commercial, and tech teams to find fair solutions and ensure root cause fixes.

The role requires a Bachelor's degree, excellent English, Mandarin fluency for regional collaboration, strong problem solving and data analysis, and a proactive service mindset in a fast-growing e-commerce environment.

Qualifications

• Bachelor's degree or above.
• Excellent written and spoken English.
• Fluent in Mandarin for regional collaboration.
• Strong logical thinking, risk awareness and problem-solving ability.
• Good communication and teamwork with a service mindset.
• Basic data analysis to identify complaint patterns.

Responsibilities

• Take ownership of complaint cases from start to finish.
• Coordinate across legal, business, commercial and technical teams to align on solutions.
• Analyze root causes and keep customers informed to ensure resolution.
• Suggest changes to products or processes to reduce repeat complaints.
• Support other team tasks as needed.

Skills

English proficiency

Mandarin fluency

Problem solving

Data analysis

Communication skills

Teamwork

Education

Bachelor's degree or above

Job description

CEKAP LINK TECH SDN. BHD. in Kuala Lumpur seeks a Complaint Resolution Specialist to take ownership of unhappy customers, coordinating with legal, business, commercial, and tech teams to find fair solutions and ensure root cause fixes.

The role requires a Bachelor's degree, excellent English, Mandarin fluency for regional collaboration, strong problem solving and data analysis, and a proactive service mindset in a fast-growing e-commerce environment.