CSR

BizLink Group; Penang; On-site; MYR 36,000 - 48,000; Full time

Job summary

BizLink Group in Malaysia seeks a customer service professional to handle inquiries across multiple channels, provide product information, process orders, and resolve issues, ensuring a smooth customer experience.

The role requires excellent communication, strong problem-solving, and the ability to maintain accurate records while collaborating with cross-functional teams to enhance satisfaction and operational efficiency.

Qualifications

• Strong communication and interpersonal skills to engage customers.
• Proven problem-solving and critical thinking abilities.
• Proficient with Microsoft Office and CRM software.
• Experience in customer service or client-facing roles.
• Able to multitask in a fast-paced environment.
• Collaborative mindset with a passion for service.

Responsibilities

• Respond to customer inquiries via phone, email, and other channels promptly and professionally.
• Assist customers with product information, orders, and problem resolution.
• Provide accurate information addressing customers' needs and concerns.
• Collaborate with cross-functional teams to ensure seamless experiences.
• Maintain detailed records of customer interactions and follow-up actions.
• Identify opportunities to improve customer satisfaction and efficiency.

Skills

Communication

Problem solving

CRM software

MS Office

Customer service

Multitasking

Team collaboration

Tools

CRM software

Office Suite

Job description

This role handles customer inquiries across multiple channels, providing product information, order support, and issue resolution while ensuring a seamless customer experience. It requires strong communication, problem-solving skills, and the ability to maintain accurate records and drive customer satisfaction.

• Respond to incoming customer inquiries via phone, email, and other communication channels in a timely and professional manner
• Assist customers with product information, order processing, and problem resolution
• Provide detailed and accurate information to customers, addressing their needs and concerns
• Collaborate with crossfunctional teams to ensure seamless customer experiences
• Maintain detailed records of customer interactions and followup actions
• Continuously seek opportunities to improve customer satisfaction and enhance operational efficiency

Job Requirements

• Excellent communication and interpersonal skills, with the ability to interact with customers in a friendly and helpful manner
• Strong problemsolving and critical thinking skills to handle a variety of customer inquiries and issues
• Proficient in Microsoft Office suite (Word, Excel, Outlook) and comfortable with using various customer relationship management (CRM) software
• Experience in a customer service or clientfacing role, preferably in the administration and office support industry
• Ability to work in a fastpaced environment and multitask effectively
• A collaborative mindset and a genuine passion for providing exceptional customer service

BizLink is looking for the best & brightest talent

No matter the location, or the role, every BizLink employee shares one mission: Make interconnection easier to improve the quality of life and turn customers' innovative ideas into reality.