CRM - E-COMMERCE EXECUTIVE – FULL TIME

BorderlessHire; Sepang; On-site; MYR 26,000 - 35,000; Full time

Benefits offered by this job

Company car

Free parking

Maternity leave

Opportunities for career advancement

Parental leave

Opportunities for promotion

Job summary

Jora Malaysia is seeking a results-driven CRM & E-Commerce Executive to grow website traffic, online sales and customer retention within a growing cosmetic and beauty business. Working location is Salak Perdana, Sepang, Selangor, with a monthly salary of RM2,500–RM3,000 and a full-time contract.

You will plan and execute monthly campaigns, manage email marketing from A to Z, and build automated flows such as welcome, abandon cart and win-back.

Qualifications

• Diploma or Degree in Marketing, E-Commerce, Business or a related field.
• Experience in CRM, e-commerce, digital marketing or similar role.
• Familiarity with Shopify, Klaviyo, Mailchimp, Omnisend or similar platforms.
• Basic knowledge of Meta Ads, Google Ads and Google Analytics.
• Strong analytical, communication and campaign-planning skills.
• Organised, detail-oriented and able to manage multiple tasks and deadlines.
• Experience in beauty, skincare, fashion or FMCG is an advantage.

Responsibilities

• Plan and execute monthly website campaigns, promotions and product launches.
• Manage email marketing campaigns from A–Z, including customer segmentation, scheduling and reporting.
• Create and manage automated campaigns such as welcome, abandoned cart, birthday, feedback, repurchase and win-back flows.
• Plan and execute SMS marketing campaigns.
• Develop strategies to increase website traffic, conversion rates and repeat purchases.
• Coordinate digital advertising campaigns that drive customers to the website.
• Monitor campaign performance and prepare monthly reports.
• Analyse customer and campaign data to identify opportunities for improvement.
• Work closely with the marketing, creative and e-commerce teams to execute campaigns effectively.

Skills

Analytical skills

Communication skills

Campaign planning

CRM experience

Email marketing

Education

Diploma or Degree in Marketing, E-Commerce, Business or related field

Tools

Shopify

Klaviyo

Mailchimp

Omnisend

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

WORKING LOCATION: SALAK PERDANA, SEPANG, SELANGOR

Salary: RM2,500 – RM3,000 per month
Employment Type: Full-Time

We are looking for a results-driven CRM & E-Commerce Executive to help grow website traffic, online sales and customer retention within a growing cosmetic and beauty business.

KEY RESPONSIBILITIES:

• Plan and execute monthly website campaigns, promotions and product launches.
• Manage email marketing campaigns from A–Z, including customer segmentation, scheduling and reporting.
• Create and manage automated campaigns such as welcome, abandoned cart, birthday, feedback, repurchase and win-back flows.
• Plan and execute SMS marketing campaigns.
• Develop strategies to increase website traffic, conversion rates and repeat purchases.
• Coordinate digital advertising campaigns that drive customers to the website.
• Monitor campaign performance and prepare monthly reports.
• Analyse customer and campaign data to identify opportunities for improvement.
• Work closely with the marketing, creative and e-commerce teams to execute campaigns effectively.

REQUIREMENTS:

• Diploma or Degree in Marketing, E-Commerce, Business or a related field.
• Relevant experience in CRM, e-commerce, digital marketing or a similar role.
• Familiarity with Shopify, Klaviyo, Mailchimp, Omnisend or similar platforms.
• Basic knowledge of Meta Ads, Google Ads and Google Analytics.
• Strong analytical, communication and campaign-planning skills.
• Organised, detail-oriented and able to manage multiple tasks and deadlines.
• Experience in beauty, skincare, fashion or FMCG is an advantage.

BENEFITS:

• Company car
• Free parking
• Maternity leave
• Opportunities for career advancement

Pay: Up to RM3,000.00 per month

• Free parking
• Maternity leave
• Opportunities for promotion
• Parental leave

Ability to commute/relocate:

• Sepang: Reliably commute or planning to relocate before starting work (Required)