CRM & E‑Commerce Growth Specialist

BorderlessHire; Sepang; On-site; MYR 26,000 - 35,000; Full time

Benefits offered by this job

Company car

Free parking

Maternity leave

Opportunities for career advancement

Parental leave

Opportunities for promotion

Job summary

Jora Malaysia is seeking a results-driven CRM & E-Commerce Executive to grow website traffic, online sales and customer retention within a growing cosmetic and beauty business. Working location is Salak Perdana, Sepang, Selangor, with a monthly salary of RM2,500–RM3,000 and a full-time contract.

You will plan and execute monthly campaigns, manage email marketing from A to Z, and build automated flows such as welcome, abandon cart and win-back.

Qualifications

• Diploma or Degree in Marketing, E-Commerce, Business or a related field.
• Experience in CRM, e-commerce, digital marketing or similar role.
• Familiarity with Shopify, Klaviyo, Mailchimp, Omnisend or similar platforms.
• Basic knowledge of Meta Ads, Google Ads and Google Analytics.
• Strong analytical, communication and campaign-planning skills.
• Organised, detail-oriented and able to manage multiple tasks and deadlines.
• Experience in beauty, skincare, fashion or FMCG is an advantage.

Responsibilities

• Plan and execute monthly website campaigns, promotions and product launches.
• Manage email marketing campaigns from A–Z, including customer segmentation, scheduling and reporting.
• Create and manage automated campaigns such as welcome, abandoned cart, birthday, feedback, repurchase and win-back flows.
• Plan and execute SMS marketing campaigns.
• Develop strategies to increase website traffic, conversion rates and repeat purchases.
• Coordinate digital advertising campaigns that drive customers to the website.
• Monitor campaign performance and prepare monthly reports.
• Analyse customer and campaign data to identify opportunities for improvement.
• Work closely with the marketing, creative and e-commerce teams to execute campaigns effectively.

Skills

Analytical skills

Communication skills

Campaign planning

CRM experience

Email marketing

Education

Diploma or Degree in Marketing, E-Commerce, Business or related field

Tools

Shopify

Klaviyo

Mailchimp

Omnisend

Job description

Jora Malaysia is seeking a results-driven CRM & E-Commerce Executive to grow website traffic, online sales and customer retention within a growing cosmetic and beauty business. Working location is Salak Perdana, Sepang, Selangor, with a monthly salary of RM2,500–RM3,000 and a full-time contract.

You will plan and execute monthly campaigns, manage email marketing from A to Z, and build automated flows such as welcome, abandon cart and win-back.