Credit Risk & Collections Specialist

Singtel; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Singtel KL is seeking a Credit Management Executive to manage customer credit risk and support timely collection of accounts receivable. Working with internal stakeholders, you will resolve billing and payment issues and maintain accurate credit records.

You will follow up on overdue balances, contribute to ageing targets, investigate discrepancies, and prepare credit and receivables reports using financial systems and Microsoft Office.

Qualifications

• Degree in Finance, Accounting, Business Administration or a related field.
• At least 2 years of relevant work experience.
• Strong analytical and problem-solving skills, with attention to detail.
• Good communication and negotiation skills for working with customers and internal stakeholders.
• Proficiency in financial systems and Microsoft Office.
• Strong interpersonal skills, adaptability, accountability, time management and stakeholder management.

Responsibilities

• Follow up on overdue accounts receivable and support effective collection activities.
• Work towards agreed receivables ageing targets and improve collection efficiency.
• Engage customers professionally on payment delays while maintaining constructive business relationships.
• Support the management of customer credit risk and identify potential bad debt exposure.
• Ensure credit-related activities comply with established credit policies and approval procedures.
• Escalate transactions requiring higher-level authorisation, including refunds, transfers, contra arrangements, blacklist uplift, sales-order release and write-offs, as applicable.
• Investigate billing discrepancies and payment issues arising from operational, contractual or system-related matters.
• Coordinate with relevant internal departments to resolve disputes accurately and promptly.
• Follow through on outstanding issues to minimise delays, overdue balances and potential credit losses.
• Maintain accurate and up-to-date customer credit and accounts receivable records.
• Prepare timely and accurate credit and receivables reports, including overdue balance and ageing information.
• Use financial systems and Microsoft Office tools to support tracking, analysis and reporting.
• Work with internal stakeholders to address customer enquiries and collection-related issues.
• Apply sound judgement, negotiation and problem-solving skills when handling complex accounts.
• Manage competing priorities and complete other relevant departmental tasks assigned by the manager.

Skills

Finance degree

2+ years experience

Analytical skills

Communication skills

Microsoft Office

Stakeholder management

Education

Finance/Accounting/Business Administration degree

Tools

Financial systems

Job description

Singtel KL is seeking a Credit Management Executive to manage customer credit risk and support timely collection of accounts receivable. Working with internal stakeholders, you will resolve billing and payment issues and maintain accurate credit records.

You will follow up on overdue balances, contribute to ageing targets, investigate discrepancies, and prepare credit and receivables reports using financial systems and Microsoft Office.