Collection Executive

Singtel Group; Kuala Lumpur; On-site; MYR 50,000 - 80,000; Full time

Job summary

Singtel Group is establishing a Shared Services Centre in Kuala Lumpur to optimize collections and accounts receivable processes across dealer and major accounts. This role focuses on timely collections, dispute resolution, and maintaining professional customer relationships.

The Collection Executive will leverage SAP ERP and SAP S/4HANA to reconcile accounts, clear cash, and coordinate with internal teams to improve cash flow and reduce aged debt.

Qualifications

• Strong collections and accounts receivable experience, preferably within Telecommunications or a large enterprise environment.
• Hands-on experience with SAP ERP and SAP S/4HANA.
• Comprehensive understanding of account clearing, cash application, reconciliation, and customer account management.
• Experience managing complex and high-value customer accounts.
• Excellent verbal and written communication skills.
• Ability to work effectively with offshore customers and cross-functional teams.
• Strong analytical, problem-solving, and stakeholder management skills.

Responsibilities

• Manage and drive collections activities across dealer and special purpose account portfolios.
• Handle offshore customer accounts and maintain strong stakeholder relationships.
• Perform account reconciliations, cash application clearing, and allocation activities.
• Resolve payment disputes and collection issues in a timely manner.
• Work closely with major accounts to ensure timely collection and account maintenance.
• Monitor aged debt and support achievement of cash collection targets.
• Collaborate with internal stakeholders to improve collection performance and account accuracy.
• Proficiencies in Ms Excel & Power Point

Skills

Collections & AR

Communication skills

Analytical thinking

Tools

SAP ERP

SAP S/4HANA

MS Excel

PowerPoint

Job description

Singtel is Asia's leading communications technology group, our presence spans across 21 countries in Asia, Australia, and Africa. We thrive on innovation, digital transformation, and harnessing next-generation technology to create a more sustainable and digital future. Now, we are bringing this energy to Kuala Lumpur with the launch of our brand-new Shared Services Centre.

TheCollection Executive is responsible for managing customer accounts to ensure timely collection of outstanding payments while maintaining positive customer relationships.This role supports the end-to-end collections process, including engaging with customers, resolving billing enquiries, and coordinating with internal stakeholders to address issues efficiently. The position plays an important role in supporting healthy cash flow, reducing aged debt, and ensuring a consistent and professional customer experience.

Key Responsibilities

• Manage and drive collections activities across dealer and special purpose account portfolios.
• Handle offshore customer accounts and maintain strong stakeholder relationships.
• Perform account reconciliations, cash application clearing, and allocation activities.
• Resolve payment disputes and collection issues in a timely manner.
• Work closely with major accounts to ensure timely collection and account maintenance.
• Monitor aged debt and support achievement of cash collection targets.
• Collaborate with internal stakeholders to improve collection performance and account accuracy.
• Proficiencies in Ms Excel & Power Point

Required Skills and Experience

• Strong collections and accounts receivable experience, preferably within Telecommunications or a large enterprise environment.
• Hands-on experience with SAP ERP and SAP S/4HANA.
• Comprehensive understanding of account clearing, cash application, reconciliation, and customer account management.
• Experience managing complex and high-value customer accounts.
• Excellent verbal and written communication skills.
• Ability to work effectively with offshore customers and cross-functional teams.
• Strong analytical, problem-solving, and stakeholder management skills.