Credit Management Executive

Singtel; Kampung Malaysia Tambahan; On-site; Confidential; Full time

Job summary

Singtel KL Sudong MY Sdn Bhd is launching a Shared Services Centre in Kuala Lumpur and seeks a Credit Management Executive to strengthen corporate credit control, assess creditworthiness, and minimise risk. You will manage AR, liaise with customers, and support audit/compliance efforts.

You will work with the finance team to monitor collections, perform credit assessments, and drive process improvements in credit management. Prior experience in SAP HANA is a plus.

Qualifications

• Relevant experience in credit management, accounts receivable, collections, or financial operations.
• Knowledge of SAP HANA and reporting tools is a plus.
• Strong analytical and problem-solving skills to assess credit risks.
• Good written and verbal communication with customers and internal stakeholders.
• Proficiency in Excel for data analysis and reporting.

Responsibilities

• Manage corporate accounts receivable portfolio to support timely collections.
• Conduct credit assessments to evaluate customer creditworthiness per policies.
• Monitor outstanding accounts and follow up on overdue payments.
• Liaise with customers on payment matters and resolve billing disputes.
• Review overdue accounts and initiate appropriate collection actions.
• Collaborate with internal teams to resolve billing/pricing discrepancies.
• Assess and approve release of sales orders per credit policies.
• Coordinate service suspension/restoration as required.
• Lead debt review meetings with Sales to monitor balances.
• Prepare monthly AR ageing, operational, and management reports.
• Support audit queries and ensure compliance with policies and regs.
• Identify continuous improvement in credit processes.

Skills

Credit management

Accounts receivable

Collections

Financial operations

Analytical thinking

Problem solving

Communication (written & verbal)

Excel

Cross-functional collaboration

Adaptability

Tools

SAP HANA

Reporting tools

Job description

Be a part of something BIG!Say

Be a part of something BIG!Say HELLO to BIG Possibilities with Singtel KL (Sudong MY Sdn Bhd)! Singtel is Asia's leading communications technology group, our presence spans across 21 countries in Asia, Australia, and Africa. We thrive on innovation, digital transformation, and harnessing next-generation technology to create a more sustainable and digital future. Now, we are bringing this energy to Kuala Lumpur with the launch of our brand-new Shared Services Centre.

We are looking for a Credit Management Executive to join our finance team. This role focuses on managing corporate accounts receivable, assessing customer creditworthiness, minimising credit risk, and supporting effective credit management processes.

Make An Impact By

• Manage the corporate accounts receivable portfolio to support timely collections and effective credit control.
• Conduct credit assessments to evaluate customer creditworthiness in accordance with established credit policies and procedures.
• Monitor outstanding accounts, follow up on overdue payments, and take appropriate actions to minimise delinquency.
• Liaise with customers on payment matters, ensure accurate payment posting, and resolve billing or payment disputes.
• Review overdue accounts and initiate appropriate collection actions in accordance with established procedures.
• Collaborate with internal stakeholders to investigate and resolve billing and pricing discrepancies.
• Assess and approve the release of sales orders in accordance with credit policies and delegated authority.
• Coordinate service suspension and restoration activities when required, in accordance with approved procedures.
• Lead regular debt review meetings with Sales teams to monitor outstanding balances and agree on follow-up actions.
• Prepare monthly accounts receivable ageing reports, operational reports, and management reports to support business decisions.
• Support internal and external audit queries and ensure compliance with relevant policies, procedures, and regulatory requirements.
• Identify and implement continuous improvement initiatives to enhance credit management processes and operational efficiency.
• Perform other related duties and projects as assigned to support business and operational requirements.

Skills For Success

• Relevant experience in credit management, accounts receivable, collections, or financial operations.
• Knowledge or experience in SAP HANA and reporting tools will be an advantage.
• Strong analytical and problem-solving skills, with the ability to assess credit risks and resolve account-related issues.
• Good written and verbal communication skills to engage effectively with customers and internal stakeholders.
• Proficiency in Microsoft Office applications, particularly Excel, for data analysis and reporting.
• Good organizational and time management skills, with the ability to manage multiple priorities and meet deadlines.
• Detail-oriented, proactive, and able to work independently while collaborating effectively with cross-functional teams.
• Ability to adapt to changing business priorities and contribute to process improvement initiatives.

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