Credit Management Executive

Singapore Telecommunications Limited; Kuala Lumpur; On-site; MYR 67,000 - 100,000; Full time

Job summary

Singtel KL Shared Services Centre in Kuala Lumpur is hiring a Credit Management Executive. The role supports consumer credit operations, reporting, account handling, and system enhancements across BCC CRM, ECOM, and Kenan.

You will liaise with internal stakeholders to ensure accurate, policy-compliant credit activities and timely reconciliations. Ideal candidates hold a Diploma or Degree, with at least 2 years of experience, and strong MS Office and CRM skills.

Qualifications

• Diploma or degree in a relevant discipline is required.
• At least 2 years of full-time working experience.
• Proficiency in Microsoft Office applications and data handling.
• Knowledge or experience with CRM systems is advantageous.

Responsibilities

• Process consumer credit-related tasks in line with policies.
• Handle internal inquiries via shared mailbox with accuracy.
• Review and process cases in the Consumer Follow-Up Queue promptly.
• Perform regular reviews of consumer reports for accuracy.
• Reconcile weekly reports and invoices; address discrepancies.
• Assist with data extraction to validate system functions.
• Collaborate with IT on system enhancements and incident resolution.
• Support operations across multiple systems (BCC CRM, ECOM, Kenan).
• Identify process improvements to increase efficiency and effectiveness.
• Support collection activities and waiver processing as per procedures.

Skills

Diploma/Degree in relevant discipline

Microsoft Office

CRM systems

Data analysis

Stakeholder communication

Time management

Education

Diploma or Degree in a relevant discipline

Tools

CRM systems

MS Excel

ERP systems

Job description

SayHELLO to BIG Possibilities with Singtel KL(Sudong MY Sdn Bhd)!

Singtel is Asia's leading communications technology group, our presence spans across 21 countries in Asia, Australia, and Africa. We thrive on innovation, digital transformation, and harnessing next-generation technology to create a more sustainable and digital future. Now, we are bringing this energy to Kuala Lumpur with the launch of our brand-new Shared Services Centre.

We are looking for a Credit Management Executive to support consumer credit management operations, including consumer reporting, policies, account management, blacklist activities, system enhancements, reconciliations, and operational processes. You will work closely with internal stakeholders to ensure consumer credit-related activities are managed accurately, efficiently, and in accordance with established policies.

Make an Impact by:

• Process credit block releases in the system and manage requests received through the blacklist mailbox from various departments.
• Manage and respond to internal customer enquiries through the shared mailbox, ensuring alignment with established consumer policies.
• Review and process cases within the Consumer Follow-Up Queue in a timely and accurate manner.
• Perform routine reviews of consumer reports to maintain data accuracy and identify potential discrepancies.
• Review weekly audit reports and perform weekly report downloading and reconciliation activities.
• Perform monthly invoice reconciliation and follow up on discrepancies where required.
• Conduct ad-hoc data extraction and analysis to validate system functionality and performance, and provide recommendations where appropriate.
• Collaborate with IT teams and relevant stakeholders on system enhancements, incident management and defect resolution.
• Support operational activities across multiple systems, including BCC CRM, ECOM and Kenan.
• Review existing work processes and recommend improvements to enhance operational efficiency and effectiveness.
• Support collection-related activities, including stopping collections in BCC CRM for the re-establishment of services and processing justified collection activity waivers in accordance with established procedures.
• Perform other ad-hoc responsibilities as assigned to broaden knowledge and support overall team objectives.

Skills for Success

• Diploma or Degree in a relevant discipline.
• Minimum 2 years of full-time working experience.
• Proficiency in Microsoft Office applications.
• Knowledge or prior experience working with CRM systems will be an advantage.
• Good analytical skills with the ability to work with data, reports and reconciliations.
• Strong organisational and time-management skills.
• Effective stakeholder communication skills with the ability to manage enquiries from internal customers.
• Ability to work independently while collaborating effectively within a team environment.
• Strong attention to detail and accuracy when handling reports, reconciliations and operational transactions.
• Good problem-solving skills with the ability to identify opportunities for process improvement.
• Presentation skills will be an added advantage.

Singtel is Asia's leading communications technology group, operating in one of the world's fastest growing and most dynamic regions.

Together with Optus, our wholly-owned subsidiary, and our regional associates Airtel, AIS, Globe and Telkomsel, we serve a mobile customer base of more than 780 million across 20 countries.

We harness the power of new technologies including 5G to bring an unparalleled network and innovative digital products and services that enrich the experiences of consumers as they lead more digital and connected lifestyles.

Singtel is Asia's leading communications technology group, operating in one of the world's fastest growing and most dynamic regions.

Together with Optus, our wholly-owned subsidiary, and our regional associates Airtel, AIS, Globe and Telkomsel, we serve a mobile customer base of more than 780 million across 20 countries.

We harness the power of new technologies including 5G to bring an unparalleled network and innovative digital products and services that enrich the experiences of consumers as they lead more digital and connected lifestyles.