COLLECTION OFFICER

LKS CREDIT SDN BHD; Kuching; On-site; MYR 36,000 - 60,000; Full time

Job summary

LKS Credit Sdn Bhd in Malaysia seeks a Collections Officer to manage a portfolio of non-performing loan accounts, aiming to meet recovery targets and KPIs. You will contact delinquent customers by phone, email, letters, and site visits to negotiate repayment plans.

You will assess customers' financial situations, propose suitable restructuring, monitor accounts, and maintain records in the system. Travel for field visits if required; prepare reports on performance and ensure compliance with

Qualifications

• Diploma or degree in Finance, Business Administration, Accounting, or related field.
• 1–3 years of experience in collections, debt recovery, or credit control.
• Strong negotiation, communication, and interpersonal skills.
• Ability to handle difficult conversations with customers professionally.
• Result-oriented with strong follow-up and problem-solving skills.
• Familiarity with debt collection laws and regulations is an advantage.
• Proficient in Microsoft Office applications (Excel, Word, etc.).

Responsibilities

• Manage a portfolio of non-performing loan accounts to achieve recovery targets and KPIs.
• Contact delinquent customers via calls, emails, letters, and site visits to negotiate repayment or settlement plans.
• Assess customers’ financial situations and propose suitable repayment or restructuring solutions.
• Monitor overdue accounts and ensure timely collection actions.
• Maintain accurate records of collection activities and update account status in the system.
• Prepare regular reports on collection performance and delinquency trends.
• Ensure all collection activities comply with company policies and regulatory requirements.
• Liaise with internal teams and external parties for escalations, legal actions, or recovery processes.
• Handle customer inquiries and disputes professionally while maintaining a firm approach.
• Perform any other duties as assigned by management.

Skills

Negotiation

Communication

Interpersonal skills

Problem-solving

Analytical skills

Follow-up

Education

Diploma or Degree in Finance, Business Administration, Accounting, or related field

Tools

Microsoft Excel

Microsoft Office

Job description

Manage a portfolio of non-performing loan (NPL) accounts to achieve recovery targets and KPIs.

Contact delinquent customers via calls, emails, letters, and site visits to negotiate repayment or settlement plans.

Assess customers’ financial situations and propose suitable repayment or restructuring solutions.

Monitor overdue accounts and ensure timely and effective collection actions.

Maintain accurate records of collection activities and update account status in the system.

Prepare regular reports on collection performance and delinquency trends.

Ensure all collection activities comply with company policies and regulatory requirements.

Liaise with internal teams and external parties for escalations, legal actions, or recovery processes.

Handle customer inquiries and disputes professionally while maintaining a firm approach.

Perform any other duties as assigned by management.

Job Requirements

Diploma or Degree in Finance, Business Administration, Accounting, or related field.

Minimum 1–3 years of experience in collections, debt recovery, or credit control (experience inNPL is an added advantage).

Strong negotiation, communication, and interpersonal skills.

Ability to handle difficult conversations and manage challenging customers professionally.

Result-oriented with strong follow-up and problem-solving skills.

Good analytical skills to assess customers’ repayment capabilities.

Familiarity with relevant laws and regulations related to debt collection is an advantage.

Proficient in Microsoft Office applications (Excel, Word, etc.).

Ability to work independently and as part of a team in a fast-paced environment.

High level of integrity, discipline, and confidentiality.

Willing to travel for field visits if required.