Recovery Officer

Mission Consultancy Services Malaysia Sdn Bhd; Petaling Jaya; On-site; MYR 33,000 - 47,000; Full time

Benefits offered by this job

Health insurance

Incentive

EPF / SOCSO

Annual leave

Job summary

Mission Consultancy Services Sdn Bhd in Malaysia is seeking a Credit Recovery Officer to manage overdue accounts and drive debt collection efforts. You will contact clients by phone, negotiate repayment plans, and advise on options while maintaining thorough customer records.

The role requires strong negotiation and communication skills, proficiency in Microsoft Office, and the ability to prioritize tasks in a busy environment.

Qualifications

• Must be a Malaysian citizen with good command of written and spoken English.
• Experience in debt collection or related roles is preferred, minimum 8 months.
• Ability to build rapport and negotiate repayment plans effectively.
• Proficient in data handling and record-keeping, and attention to detail.

Responsibilities

• Make calls to clients to discuss overdue payments and negotiate repayment plans.
• Negotiate payment schedules that align with the customer’s financial situation.
• Advise customers on available payment options and possible further actions for debt collection.
• Maintain and update customer files with contact details and debt information.
• Prepare statements for credit departments and banks when agreements fail.
• Draft letters to inform customers of debts and to credit agencies, lawyers, and employers if needed.
• Answer incoming calls and address queries from customers and others.

Skills

Negotiation skills

Communication skills

MS Office / Excel

Prioritization

Critical thinking

Education

SPM / Diploma / Bachelors / Postgraduate / Professional Degree

Tools

Microsoft Office

Job description

As a Credit Recovery Officer, you will play a crucial role in managing overdue bills and facilitating the collection of payments. Your responsibilities include contacting clients to discuss their debts, negotiating payment terms, and advising on various repayment options. If an agreement cannot be reached, you will take necessary actions to collect outstanding debts.

Key Responsibilities

Make Calls to Clients : Contact clients via phone (home, work, or mobile) to discuss their overdue payments and negotiate repayment plans.

Negotiate Payment Schedules : Work with customers to establish payment schedules that align with their financial situation while ensuring debt recovery.

Advise Customers : Provide information on various payment options and, if necessary, inform customers about potential further actions for debt collection.

Maintain Customer Files : Update and manage customer files, recording all contact details and the information provided to the customer regarding their debt.

Prepare Statements : Create statements for credit departments and banks when customers do not meet payment agreements or fail to establish new ones.

Write Letters : Draft letters to inform customers about their debts and to credit agencies, insurance companies, lawyers, and employers if payment agreements are not met.

Answer Phones : Handle incoming calls from customers and other individuals, addressing queries and providing assistance.

Requirements

Malaysian citizens only.

Minimum 8 month experience in related role

Excellent interpersonal, negotiation, and persuasion skills.

Proficient in Microsoft Office, especially Excel/Google Sheets.

Ability to prioritize tasks effectively.

Strong verbal and written communication skills.

Capable of critical thinking and sound judgment.

Education : SPM, Diploma, Bachelors Degree, Post Graduate Diploma, or Professional Degree.

Job Type

Full-time

Benefits

Health insurance

Incentive

EPF / SOCSO

Annual leave

Schedule

Day shift

Petaling Jaya

Office near to MRT Station

For more details, feel free to reach out me directly at: 01476

Mission Consultancy Services Sdn Bhd (MCS) was incorporated in Malaysia in 2015 and was awarded MSC pioneer status. We are primarily focused on providing professional and consulting services in Advanced Analytics, Business Intelligence, Data Warehouse Management, Machine Learning, Robotic Automation Process and Virtual Reality. We work with some of the largest Banks and Insurance companies in Malaysia.

Mission Consultancy Services Sdn Bhd (MCS) was incorporated in Malaysia in 2015 and was awarded MSC pioneer status. We are primarily focused on providing professional and consulting services in Advanced Analytics, Business Intelligence, Data Warehouse Management, Machine Learning, Robotic Automation Process and Virtual Reality. We work with some of the largest Banks and Insurance companies in Malaysia.