Collection Manager

Hunters International Sdn Bhd; Klang City; On-site; MYR 120,000 - 160,000; Full time

Job summary

Hunters International Sdn Bhd in Klang, Selangor seeks a Collection Manager to lead the collections team for hire purchase financing of used vehicles. You will drive recovery strategies, manage performance, and ensure compliance with the Hire Purchase Act 1967 and related regulations.

The role requires strong leadership, analytics, and experience leading 8+ staff. You will oversee tools like AI chatbots and WhatsApp notification systems, coordinate weekend calling and field visits, and partner

Qualifications

• 8–10 years in collections or credit management.
• 3+ years in a managerial role.
• Experience in hire purchase, auto financing or consumer lending.
• Knowledge of Hire Purchase Act 1967.
• Strong analytical and leadership skills.
• Proficiency in Bahasa Malaysia and English; Mandarin or Tamil an advantage.

Responsibilities

• Lead end-to-end collection operations across delinquency and recovery.
• Develop strategies to hit monthly/quarterly recovery targets.
• Mentor a team of Senior Executives and Executives with KPIs.
• Monitor delinquency trends by bucket and escalate as needed.
• Oversee collection tools, AI chatbots, WhatsApp notices, and mobile payments.
• Ensure compliance with Hire Purchase Act 1967 and internal standards.
• Coordinate weekend calling, field visits, and branch services.

Skills

Collections management

Leadership

Performance management

Stakeholder management

Analytical skills

Team mentoring

Tools

AI chatbots

WhatsApp notifications

Mobile payments

Job description

About The Client:

Our client is a Malaysian financial services company that primarily provides hire purchase financing for used motor vehicles. It also operates a secondary business division focused on the trading and wholesaling of home furniture.

About The Role:

The Collection Manager will lead and oversee the collection team, ensuring optimal recovery performance across all delinquency
buckets. Drive collection strategies, manage team performance, and ensure compliance with the Hire
Purchase Act 1967, and all applicable regulations governing debt recovery for used car hire purchase
financing.

Key Responsibilities:

• Lead end-to-end collection operations covering early-stage delinquency, late-stage recovery, repossession, legal action, and bad debt management
• Develop and implement collection strategies to achieve monthly and quarterly recovery targets, including cure rate improvement and arrears reduction
• Manage and mentor a team of Senior Executives and Executives, setting KPIs, conducting performance reviews, and driving calibration exercises
• Monitor delinquency trends by bucket and initiate appropriate escalation actions
• Oversee the deployment and optimization of collection tools, AI chatbots, WhatsApp notification systems, and the mobile app payment platform
• Ensure all collection activities comply with the Hire Purchase Act 1967, and internal conduct standards including fair treatment of underbanked and underserved hirers
• Drive weekend calling programmes, field visit operations, and branch service coordination

Key Qualification & Requirements:

• Minimum 8-10 years of experience in collections or credit management, with at least 3 years in a managerial role
• Strong experience in hire purchase, auto financing, or consumer lending - preferably serving the underbanked segment
• Proven track record of leading collection teams of 8+ staff and achieving recovery targets
• In-depth knowledge of the Hire Purchase Act 1967
• Strong analytical, leadership, and stakeholder management skills
• Proficiency in Bahasa Malaysia and English; Mandarin or Tamil is an advantage

Working Location:

Klang, Selangor

Consultant In-charge:

Jason | [e-mail] | 012-688 8045