Senior Credit Controller: Lead AR & Collections Strategy

DSV - Global Transport and Logistics; Shah Alam; On-site; MYR 70,000 - 120,000; Full time

Job summary

DSV – Global transport and logistics in Malaysia seeks a Senior Credit Controller to lead Accounts Receivable and Credit Control, driving collections and ensuring timely payment from key customers.

You will coach the Credit Control team, monitor KPIs, and collaborate with Sales, Operations and Finance to resolve discrepancies and improve cash flow.

The role requires 3–5 years in AR or credit control with at least 1–2 years in supervision; familiarity with SAP and Excel is preferred.

Qualifications

• Degree or Diploma in Accounting, Finance, Business Administration, or a related discipline.
• Minimum 3–5 years of experience in Accounts Receivable or Credit Control, with 1–2 years of supervisory or team leadership experience.
• Strong understanding of AR and credit control processes, including reconciliation, collections, dispute management, and legal handling.
• Proficient in SAP and Microsoft Excel, with data analysis skills.
• Experience in the logistics, freight forwarding, or supply chain industry is advantageous.

Responsibilities

• Lead and guide the Credit Control team to achieve daily collection targets, dispute resolution timelines, and overall AR KPIs.
• Take ownership and accountability for both individual and team performance.
• Monitor team performance, review work outputs, identify gaps, and provide guidance to improve collection results.
• Conduct regular team check-ins and performance reviews to drive engagement, accountability, and continuous improvement.
• Provide coaching and practical guidance to team members on collection strategies and issue resolution.
• Manage assigned key customer accounts and ensure timely collection of outstanding balances.
• Act as the main point of contact for escalated and high-risk collection cases.
• Review delinquent accounts, identify collection risks, and take appropriate action to improve collection results.
• Develop and apply effective collection techniques and strategies according to different customer profiles, payment behaviours, and collection issues.
• Work closely with Sales, Operations, Commercial, and other stakeholders to resolve account discrepancies and collection issues.
• Ensure accurate and timely updates of AR records and proper documentation in the relevant systems.
• Take ownership of difficult and complex collection cases until resolution.
• Be highly result-oriented and accountable for achieving individual and team collection targets.
• Proactively identify opportunities to improve collection performance and reduce overdue balances.
• Use strong analytical and problem-solving skills to identify the root causes of delayed payments and implement effective solutions.
• Act as a strategic thinker by developing and implementing collection approaches that improve cash flow and overall AR performance.
• Be a tactical and adaptable collector, able to determine which collection technique works best for different customers, payment situations, and collection challenges.
• Know when and how to elevate critical or high-risk issues to management with clear background, analysis, and recommended actions.
• Ensure accurate and timely preparation and submission of month-end AR reports to Regional Credit and local management.
• Review AR aging reports and provide appropriate provisions, risk assessments, and commentary where required.
• Monitor collection performance, identify trends, and provide clear updates and action plans to management.
• Ensure reporting deadlines and KPIs are consistently achieved.
• Conduct regular account reviews with Credit, Operations, Sales, and Commercial teams.
• Work closely with internal stakeholders to resolve customer account issues and improve collection results.
• Escalate unresolved, high-risk, or critical accounts proactively with clear recommendations.
• Act as a business support partner while ensuring compliance with DSV's credit policies and control requirements.
• Ensure AR and credit control processes comply with internal controls, company policies, and audit requirements.
• Liaise with the Shared Service Centre (ISSC) on cash application, refund handling, account reconciliation, and other AR-related matters.
• Identify opportunities to improve collection processes, efficiency, and overall AR performance.
• Maintain accurate customer account records and ensure proper documentation.
• Adhere to the DSV Group Code of Conduct and relevant company policies.
• Perform other job-related duties and ad-hoc tasks as assigned by the superior, with a flexible and willing approach to supporting business needs.
• Demonstrate strong ownership, accountability, initiative, and commitment to achieving both personal and team results.
• Provide constructive guidance and support to team members to ensure consistency, quality, and follow-through.
• Lead by example and promote a disciplined, organised, and results-driven working environment.
• Demonstrate strong stakeholder engagement and communication skills across different departments and levels.
• Provide guidance to team members on effective collection techniques, escalation, and problem-solving.

Skills

Analytical skills

Communication skills

Negotiation skills

Problem-solving

Education

Degree or Diploma in Accounting, Finance, Business Administration or related discipline

Tools

SAP

Microsoft Excel

Job description

DSV – Global transport and logistics in Malaysia seeks a Senior Credit Controller to lead Accounts Receivable and Credit Control, driving collections and ensuring timely payment from key customers.

You will coach the Credit Control team, monitor KPIs, and collaborate with Sales, Operations and Finance to resolve discrepancies and improve cash flow.

The role requires 3–5 years in AR or credit control with at least 1–2 years in supervision; familiarity with SAP and Excel is preferred.