Credit Controller

REDtone Digital Berhad; Selangor; On-site; MYR 33,000 - 56,000; Full time

Job summary

REDtone Digital Berhad is seeking a detail-oriented Credit Control/Collections professional in Malaysia. You will perform daily collection activities, follow up on overdue invoices, and ensure timely payments in line with credit terms.

The role requires proactive problem solving and collaboration with sales and billing teams to resolve disputes and inquiries. The ideal candidate has a Diploma or Degree and at least 2 years in credit control, with strong English and BM communication, and

Qualifications

• Diploma or Degree holder.
• 2+ years of credit control/collection experience.
• Proficient in Microsoft Office applications.
• Attentive to details, neat and meticulous.
• Self-initiative and able to work independently.
• Good interpersonal, negotiation and problem-solving skills.
• Good communication skills in English and BM (written and spoken).
• Good time management in meeting targets and deadlines.

Responsibilities

• Perform daily collection activities and debt recovery to ensure payments according to credit terms.
• Follow up on overdue invoices via telephone, email and letter within agreed timescales and document actions.
• Ensure personal targets are achieved within specified times.
• Respond promptly to customer inquiries within 24 hours and coordinate with other departments to speed up collection process.
• Escalate disputes or payment problems to sales personnel and resolve billing discrepancies within 3 working days.

Skills

Debt collection

Negotiation

Customer service

Communication skills

Education

Diploma or Degree

Tools

Microsoft Office

Job description

• Perform daily collection activities and debt recovery actions, ensuring payments due from customers are collected according to given credit terms and actively follow up on overdue accounts.
• Follow up on overdue invoices by telephone, email and letter within agreed timescales. Maintain accurate records of all follow up activities in the Reminder System and Billing System.
• Ensuring personal targets are achieved within specified target times.
• Respond promptly, positively and professionally to customer enquiries within 24 hours and work closely with other departments to speed up collection procedure. Provide accurate advice on billing queries.
• Coordinate with other parties to rectify problems that cause the delay of payment. Escalate any dispute or payment problem to respective sales personnel without delay. Resolve customers’ complaints in billing discrepancy within 3 working days.
• Identify changes in customer payment patterns and propose action to avert indebtedness.
• Identify and highlight potential debt exposures, credit issues and recommend corrective action.
• Recommend suspension of service to delinquent accounts in accordance with the company guideline.
• Prepare and submit the contra, refund, and adjustment.
• Undertake complex reconciliations, and compiles documentation for legal action.
• Provide back up support and assist with the daily functions of the Credit Control Department including data entry.
• Undertake special assignment, additional duties and responsibilities as and when necessary.

Job Requirements

• Diploma or Degree Holder.
• At least 2 years of credit control and collection experience.
• Proficient in Microsoft Office applications.
• Attentive to details, neat and meticulous.
• Self-initiative, drive and able to work independently.
• Good interpersonal, negotiation and problem-solving skills.
• Good communication skills and command of English, and BM – written and spoken.
• Good time management in achieving targets and meeting deadlines.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Computer Software & Networking 101-1,000 employees

From humble beginnings, REDtone has grown to become a leading provider of integrated telecommunications and digital infrastructure services for organisations. A well respected home-grown brand founded in 1996, REDtone was listed on the Malaysia Stock Exchange’s Malaysian Exchange of Securities Dealing & Automated Quotations (MESDAQ), now known as ACE Market, in January 2004 and transferred to Main Market in May 2023. REDtone has been a subsidiary of Berjaya Corporation Berhad since 2015.

REDtone Has Evolved From A Voice Provider To One That Offers An Extensive Range Of Services Under Three Main Categories:

TELECOMMUNICATIONS

Offers data, voice and managed services to government, enterprises and SMEs. REDtone is the only service provider in the industry to provide infrastructure integration expertise. Its access to a unique suite of last mile technologies also enables it to offer broadband-on-demand.

MANAGED TELECOMMUNICATIONS NETWORK SERVICES

Build, maintain and operating large scale Telco engineering projects, WiFi hotspots, base stations and fiber optic infrastructure.

CLOUD & IOT

Cloud services and applications, Data Centre and Disaster Recovery, Internet of Things (IOT), Smart Farming, Smart Cities, and healthcare solutions.

REDtone is the only provider with infrastructure integration expertise in the industry. We are also a Multimedia Super Corridor (MSC) status company that has garnered more than 39 local and global awards. REDtone holds licenses for Network Facilities Provider (NFP), Network Service Provider (NSP), Applications Services Provider (ASP), LTE (4G), WiMAX and Satellite services.

To date, REDtone has presence with technical and after sales support team at major cities in Malaysia i.e. Klang Valley, Johor Bahru, Penang, Kota Kinabalu, Kuching. REDtone has workforce of more than 350 dedicated employees. Engineers as well as R&D, technical and customer service personnel make-up half of the skilled staff.

From humble beginnings, REDtone has grown to become a leading provider of integrated telecommunications and digital infrastructure services for organisations. A well respected home-grown brand founded in 1996, REDtone was listed on the Malaysia Stock Exchange’s Malaysian Exchange of Securities Dealing & Automated Quotations (MESDAQ), now known as ACE Market, in January 2004 and transferred to Main Market in May 2023. REDtone has been a subsidiary of Berjaya Corporation Berhad since 2015.

REDtone Has Evolved From A Voice Provider To One That Offers An Extensive Range Of Services Under Three Main Categories:

TELECOMMUNICATIONS

Offers data, voice and managed services to government, enterprises and SMEs. REDtone is the only service provider in the industry to provide infrastructure integration expertise. Its access to a unique suite of last mile technologies also enables it to offer broadband-on-demand.

MANAGED TELECOMMUNICATIONS NETWORK SERVICES

Build, maintain and operating large scale Telco engineering projects, WiFi hotspots, base stations and fiber optic infrastructure.

CLOUD & IOT

Cloud services and applications, Data Centre and Disaster Recovery, Internet of Things (IOT), Smart Farming, Smart Cities, and healthcare solutions.

REDtone is the only provider with infrastructure integration expertise in the industry. We are also a Multimedia Super Corridor (MSC) status company that has garnered more than 39 local and global awards. REDtone holds licenses for Network Facilities Provider (NFP), Network Service Provider (NSP), Applications Services Provider (ASP), LTE (4G), WiMAX and Satellite services.

To date, REDtone has presence with technical and after sales support team at major cities in Malaysia i.e. Klang Valley, Johor Bahru, Penang, Kota Kinabalu, Kuching. REDtone has workforce of more than 350 dedicated employees. Engineers as well as R&D, technical and customer service personnel make-up half of the skilled staff.