Credit Control Specialist - Hospital Billing & Collections

Gleneagles Kuala Lumpur (A branch of Pantai Medical Centre Sdn Bhd); Kuala Lumpur; On-site; MYR 28,000 - 42,000; Full time

Job summary

Gleneagles Hospital Kuala Lumpur is seeking a Credit Control/Accounts Receipt role to support daily collections, invoicing, and follow-ups with corporate clients and patients. The incumbent will liaise with multiple departments to ensure timely payments and accurate records, maintaining strong communication in English and Bahasa Malaysia.

Responsibilities include issuing reminders, documenting collection actions in HIS, and supporting related cashiering and administrative tasks.

Qualifications

• Minimum SPM or equivalent.
• Minimum 1 year of relevant working experience in hospital collection environment.
• Proficient in English and Bahasa Malaysia; good written and verbal communication.

Responsibilities

• Support daily credit control and collection activities including invoicing and receipting.
• Follow up on outstanding payments from corporate clients and self-paying patients.
• Prepare and issue payment notifications and reminder letters to patients, guarantors and corporate clients.
• Liaise with Finance on discounts, instalment appeals and refunds of excess payments.
• Update follow-up actions and collection status in the Hospital Information System.

Skills

Communication skills

Interpersonal skills

Attention to detail

English proficiency

Bahasa Malaysia

Education

SPM or equivalent

Job description

Gleneagles Hospital Kuala Lumpur is seeking a Credit Control/Accounts Receipt role to support daily collections, invoicing, and follow-ups with corporate clients and patients. The incumbent will liaise with multiple departments to ensure timely payments and accurate records, maintaining strong communication in English and Bahasa Malaysia.

Responsibilities include issuing reminders, documenting collection actions in HIS, and supporting related cashiering and administrative tasks.