Credit Control Executive

MXM International Sdn Bhd; Selangor; On-site; MYR 45,000 - 73,000; Full time

Job summary

Jora Malaysia is seeking a detail-oriented credit control and customer service professional. The role involves following up on payments, ensuring timely renewals, and handling member inquiries in a professional manner.

Responsibilities include coordinating with banks and insurers, updating records promptly, and managing cancellations or refunds as needed. English and Malay fluency is required, Mandarin is a plus.

Qualifications

• Minimum Diploma or equivalent.
• At least 2 years of experience in credit control, customer service or sales.
• Experience in collections, customer service, call center, sales, or admin.
• Patience and meticulous.
• Strong customer service and communication skills.
• Proficient in English and BM; Mandarin an added advantage.
• Familiar with Word, Excel and PowerPoint.

Responsibilities

• Follow up with customers on payment issues and overdue payments.
• Ensure timely collection/renewals from members to achieve targets.
• Handle inquiries in a timely and professional manner.
• Follow up with members and advisors on renewals.
• Liaise with banks and insurance companies on documentation, payment and status updates.
• Attend to incoming inquiries and update systems.
• Handle cancellations, refunds or other administrative tasks pertaining to the unit.

Skills

Customer service

Communication skills

Education

Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

To follow up with customers on payment issue/ overdue payment.

Ensure timely collection/ renewal from members to achieve target set.

Dealing with queries in a timely and professional manner.

Following up closely with member and advisor on renewal.

Liaise with bank and insurance company on documentation, payment and status update.

Attend to any incoming enquiries.

Update system in timely manner.

Handle cancellation, refund or other administrative task pertaining to the unit.

Job Requirement:

• Minimum Diploma or any equivalence.
• Minimum 2 years of working experience in credit control, customer service or sales.
• Working experience in collections/ customer service/ call center/ sales/ administrative.
• Patience and meticulous.
• Good customer service and communication skill.
• Proficient in English & BM, Mandarin will be an added advantage.
• Familiar with Microsoft Word, Excel and Powerpoint.