Credit Control Executive (Malacca)

Rentokil Initial; Malacca City; On-site; MYR 40,000 - 70,000; Full time

Job summary

Rentokil Initial (M) Sdn Bhd is seeking a motivated Credit Control Executive to join our finance team in Melaka. The role focuses on reducing long overdue debts and unallocated credits while delivering a competitive base salary and incentive structure, with full product training and guided support from the Credit Control Manager.

You will contact customers by phone, liaise with operations, and prepare journals, deposits, and monthly reports.

Qualifications

• Diploma in a related discipline with proven credit control track record.
• Able to work independently to meet collection targets.
• Results oriented, dynamic, creative and self driven.
• Team player with strong communication and customer focus.
• Malaysian citizen or eligible resident.

Responsibilities

• Collect maximum value of outstanding debts at earliest date by telephone and enforce terms.
• Liaise with Service, Operation and Customer Care to resolve payment issues.
• Spend maximum time on calls; record contacts and actions in system.
• Monitor reminder letters and statements per policy.
• Prepare debtors journals and AR adjustments.
• Process cash/cheques deposits for daily banking.
• Prepare debtor reports and monthly collections status.
• Achieve KPI targets set by management.

Skills

Diploma

Independent

Results oriented

Team player

Customer focused

Interpersonal skills

Bilingual EN/BM

Computer skills

Education

Diploma in related discipline

Job description

We are looking for a motivated, dynamicCredit Control Executiveto join our team based out of our offices in various locations. Your responsibilities will be to lookto reduce the long overdue debts and unallocated credit balances (>1year) under the portfolios assigned.

To help to achieve this, we will provide you with acompetitive base salary, highly rewarding collection incentive structure and career opportunities. You will also be givenfull product training,with hands on assistance from the Credit Control Manager and the Credit Control Team.

In this role you will be responsible for:

• The primary objective for a Credit Controller is to collect the maximum value of outstanding debts at the earliest possible date. This involves effective communication with the debtor, usually by telephone and “enforcing” routine adherence to agreed credit terms.
• Liaise closely with Service, Operation and Customer Care team to solve problems relating to payment issues through Credit Control Feedback form.
• Spending maximum time on the telephone with customers who have not paid their account by the due date, maintain record of contacts (including date, action, commitments) in the system call card and follow through to ensure correction of any problems and prompt collection of outstanding debts.
• Updating the in the system after each telephone conversation.
• Monitor prompt issuance of reminder letters and statement according to company credit control policy.
• Preparing and processing all debtors’ journals and AR adjustments.
• Processing of cash/cheques deposits for daily banking. Ensure all current cheques are bank into the assigned bank account and monitor post dated cheque due date.
• Propose credit notes and propose stop service due to customers to branch managers for outstanding customer in regard to debtors’ issues, monitor prompt
• Monitor and reinforce procedures such as request for extending credit terms of 30 days.
• Prepare documents for bad debts write-offs.
• Prepare reports/returns on debtors and collections.
• Update collection activities and status of outstanding with Credit Control Manager / Team Leader on a monthly basis.
• Achieve the KPI benchmark set by the management.
• Monitor prompt issuance of invoices & credit notes to customers through invoices & credit notes analysis submitted by branches.
• Immediate contact of customers after issuance of every invoice
• Ensure the accuracy of customer’s details in the database use for billing and collection purposes.
• Other duties given to you by your superior from time to time, if required.

The ideal candidate will possess:

• Minimum a Diploma in related discipline of studies with proven track record in Credit Control
• Able to work independently to meet assigned collection target
• Results oriented, dynamic, creative and self driven
• Team player, customer focused, proactive, has sense of urgency and ownership
• Possess strong interpersonal and communication skills (written & oral, bilingual would be an advantage)
• Computer skill is essential
• Applicant must be a Malaysian citizen or hold relevant residence status

Highly Desirable:

• Excellent credit collection, solving customer disputes and negotiation skills
• Ability to reach & exceed collection targets
• Versatility to build rapport with people at all levels
• Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication. Ability to converse in other local dialects will be an added advantage
• Commercially focused acumen

Rewards and Benefits

• Attractive base salary, contractual bonus and collection incentives
• Comprehensive Insurance Plans for Surgical & Hospitalization, Term Life and Personal Accident
• Out-patient & Specialist Coverage
• Dental & Optical Coverage
• Additional Retirement benefits
• Staff purchase plan

You will be welcomed into a friendly, robust and competitive team that are highly motivated and focused on achieving goals and results. You will be given full product training, with hands on assistance from the Credit Control Manager.

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Rentokil Initial (M) Sdn Bhd,

No.13, Jalan IKS-M4, Taman IKS Merdeka, 75350 Batu Berendam, Melaka.