Credit Card Telemarketing Specialist

2201 United Overseas Bank (Malaysia) Bhd; Kuala Lumpur; On-site; MYR 30,000 - 46,000; Full time

Job summary

UOB United Overseas Bank Limited is seeking a Telemarketing Officer to engage existing customers, promote financial products, and identify sales opportunities while delivering excellent service.

The role involves outbound calls, clear explanation of product features and pricing, and turning leads into approved sales within a compliant framework. Strong communication and customer-focused skills are essential for success.

Qualifications

• Experience in outbound calling or telemarketing.
• Ability to understand customer needs and present suitable financial solutions.
• Strong communication skills and script adherence.

Responsibilities

• Promote credit card instalment lending products.
• Make outbound calls to existing customers using approved scripts.
• Explain product features, pricing, and promotions clearly.
• Ask relevant questions to understand needs and provide suitable solutions.
• Handle inquiries and address concerns, escalating when necessary.
• Convert leads into sales ethically based on customer needs.

Skills

Outbound calls

Customer service

Sales

Job description

UOB United Overseas Bank Limited is seeking a Telemarketing Officer to engage existing customers, promote financial products, and identify sales opportunities while delivering excellent service.

The role involves outbound calls, clear explanation of product features and pricing, and turning leads into approved sales within a compliant framework. Strong communication and customer-focused skills are essential for success.