Telesales Analyst

UOB; Kampung Cendana; On-site; MYR 30,000 - 45,000; Full time

Job summary

UOB is seeking a Telemarketing Officer in Kuala Lumpur to engage with existing customers, promote financial products, and identify sales opportunities while delivering exceptional customer service. This role involves making outbound calls and helping customers understand product features.

The ideal candidate should have experience in telemarketing or sales, be knowledgeable about financial products, and possess strong communication skills.

Qualifications

• Experience in telemarketing or sales is preferred.
• Knowledge of financial products and services.
• Strong communication and interpersonal skills.

Responsibilities

• Promote credit card instalment lending products.
• Make outbound calls to existing customers.
• Identify customer needs and provide suitable solutions.
• Maintain proper call records and follow bank policies.

Skills

Excellent customer service

Sales communication

Outbound calling

Product knowledge

Job description

## Telesales AnalystApplyremote type: Onsitelocations: Jalan Ampang (City Area)time type: Full timeposted on: Posted Todayjob requisition id: JR87001Company: 2201 United Overseas Bank (Malaysia) Bhd **About UOB**United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.**Job Description****Role Overview** We are looking for a Telemarketing Officer to engage existing UOB customers, promote financial products, and identify sales opportunities while delivering excellent customer service.**Key Responsibilities*** Promote credit card instalment lending product* Make outbound calls to existing customers using approved scripts and systems.* Clearly explain product features, pricing, and promotions.* Ask relevant questions and listen actively to understand customer needs.* Identify customer needs and provide suitable financial solutions.* Handle inquiries, address concerns, and escalate issues when necessary.* Convert leads into sales ethically and accurately base on customer needs.* Maintain proper call records and follow all bank policies including sales processes and procedures.* Uphold UOBM Values by delivering excellent customer service, empathy, and effective communication.* Adhere to UOBM’s Sales Discipline Guide at all stages## **Additional Requirements**Be a Part of the UOB FamilyUOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.Apply now and make a Difference