Telesales Analyst

2201 United Overseas Bank (Malaysia) Bhd; Kuala Lumpur; On-site; MYR 30,000 - 46,000; Full time

Job summary

UOB United Overseas Bank Limited is seeking a Telemarketing Officer to engage existing customers, promote financial products, and identify sales opportunities while delivering excellent service.

The role involves outbound calls, clear explanation of product features and pricing, and turning leads into approved sales within a compliant framework. Strong communication and customer-focused skills are essential for success.

Qualifications

• Experience in outbound calling or telemarketing.
• Ability to understand customer needs and present suitable financial solutions.
• Strong communication skills and script adherence.

Responsibilities

• Promote credit card instalment lending products.
• Make outbound calls to existing customers using approved scripts.
• Explain product features, pricing, and promotions clearly.
• Ask relevant questions to understand needs and provide suitable solutions.
• Handle inquiries and address concerns, escalating when necessary.
• Convert leads into sales ethically based on customer needs.

Skills

Outbound calls

Customer service

Sales

Job description

About UOB

UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long‑term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Role Overview

We are looking for a Telemarketing Officer to engage existing UOB customers, promote financial products, and identify sales opportunities while delivering excellent customer service.

Key Responsibilities

• Promote credit card instalment lending product
• Make outbound calls to existing customers using approved scripts and systems.
• Clearly explain product features, pricing, and promotions.
• Ask relevant questions and listen actively to understand customer needs.
• Identify customer needs and provide suitable financial solutions.
• Handle inquiries, address concerns, and elevate issues when necessary.
• Convert leads into sales ethically and accurately base on customer needs.

Equal Opportunity

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non‑merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Company Culture

We value our people and invest in them as we look to fulfil our purpose of building the future of ASEAN. We seek to create a collaborative and progressive environment for them to succeed in their careers for the long term.

Ratings

UOB is rated as one of the world's top banks, ranked 'Aa1' by Moody's Investors Service and 'AA-' by both S&P Global and Fitch Ratings. With a global network of 500 branches and offices across 19 countries in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices throughout the region.

Career Site

UOB Career site