Telesales Analyst

2201 United Overseas Bank (Malaysia) Bhd; Kampung Dato Mufti Shuib; On-site; MYR 30,000 - 46,000; Full time

Job summary

2201 United Overseas Bank (Malaysia) Bhd is seeking a Telemarketing Officer to engage existing customers, promote financial products, and identify sales opportunities while delivering excellent customer service.

The role involves outbound calling, explaining product features, and addressing customer needs with compliant sales practices. Join a leading bank with a strong regional presence and a customer-centric culture.

Qualifications

• Experience in outbound calling and handling customer inquiries preferred.
• Ability to explain product features, pricing and promotions clearly.
• Strong listening and questioning skills to identify customer needs.

Responsibilities

• Promote credit card instalment lending product
• Make outbound calls to existing customers using approved scripts and systems
• Clearly explain product features, pricing, and promotions
• Ask relevant questions and listen actively to understand customer needs
• Identify customer needs and provide suitable financial solutions
• Handle inquiries, address concerns, and escalate where needed
• Convert leads into sales ethically and accurately base on customer needs
• Maintain proper call records and follow all bank policies including sales processes and procedures
• Uphold UOBM Values delivering excellent customer service, empathy, and effective communication
• Adhere to UOBM's Sales Discipline Guide at all stages

Skills

Telemarketing

Customer service

Sales

Education

High school diploma or equivalent

Job description

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

Company: 2201 United Overseas Bank (Malaysia) Bhd

Role Overview

We are looking for a Telemarketing Officer to engage existing UOB customers, promote financial products, and identify sales opportunities while delivering excellent customer service.

Key Responsibilities

• Promote credit card instalment lending product
• Make outbound calls to existing customers using approved scripts and systems.
• Clearly explain product features, pricing, and promotions.
• Ask relevant questions and listen actively to understand customer needs.
• Identify customer needs and provide suitable financial solutions.
• Handle inquiries, address concerns, and escal ...
• Convert leads into sales ethically and accurately base on customer needs.
• Maintain proper call records and follow all bank policies including sales processes and procedures.
• Uphold UOBM Values by delivering excellent customer service, empathy, and effective communication.
• Adhere to UOBM's Sales Discipline Guide at all stages

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Additional Information

UOB is rated as one of the world's top banks, ranked 'Aa1' by Moody's Investors Service and 'AA-' by both S&P Global and Fitch Ratings. With a global network of 500 branches and offices across 19 countries in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices throughout the region.

Career Site: UOB Career site