Country Services Lead - Malaysia

SoftwareOne; Kuala Lumpur; Hybrid; MYR 300,000 - 600,000; Full time

Job summary

SoftwareOne Malaysia is looking for a Country Services Lead to drive delivery excellence and regional cloud programs in Malaysia and across the region. You will lead end-to-end cloud initiatives, ensure quality, timelines, and client satisfaction while building strong relationships with key stakeholders.

In this role you will guide regional cloud engineering teams, manage project financials including backlog and revenue recognition, and mentor a high-performing delivery team to grow

Qualifications

• Extensive experience leading cloud delivery in SI/services environments.
• Proven ability to manage complex cloud projects and escalations.
• Strong understanding of project financials including P&L ownership and revenue management.

Responsibilities

• Lead end-to-end delivery of complex cloud projects, ensuring quality, timelines, and client satisfaction.
• Drive technical direction with regional cloud engineering teams to align capabilities with market needs.
• Manage escalations and critical engagements to stabilize high-impact projects.
• Oversee financial performance, including backlog and revenue forecasting, in collaboration with finance.
• Develop and mentor the delivery team to build strong capabilities and certifications.
• Engage with clients and partners to build trusted relationships and identify growth opportunities.

Skills

Cloud leadership

Cloud project mgmt

P&L ownership

AWS & Azure

Team leadership

Stakeholder management

Job description

Why SoftwareOne?

SoftwareOne is a global software and cloud solutions provider and distributor, powered by around 12,000 people across more than 70 countries. But what really makes us SoftwareOne is our people: curious minds, different perspectives, and talented teams working together to solve real challenges and create meaningful impact. Here, you’ll have the opportunity to grow, explore new possibilities, and build a career that’s uniquely yours, while helping shape what’s next in technology.

The role

Are you passionate about leading high-impact cloud transformations and driving delivery excellence?
Do you thrive in complex environments where you can combine technical leadership with business impact?
Are you ready to lead a team and shape the future of cloud delivery across the region?

You will be part of SoftwareOne’s Services organization, leading local delivery excellence. The team focuses on delivering large, complex cloud projects and driving innovation across cloud solutions for regional clients.

As Country Services Lead, you will drive the successful execution of SoftwareOne’s services operations in Malaysia and support regional delivery. You will lead delivery performance, oversee complex cloud programs, and build strong client relationships while ensuring operational excellence and sustainable growth.

Key responsibilities:

• Lead delivery excellence by overseeing end-to-end execution of complex cloud projects, ensuring quality, timelines, and client satisfaction.
• Drive technical direction in collaboration with regional cloud engineering teams, aligning capabilities with market trends and business needs.
• Manage escalations and critical projects, stepping in to resolve issues and stabilize high-impact engagements.
• Oversee financial performance, including project backlog, revenue forecasting, and collaboration with finance on revenue recognition.
• Develop and mentor the team, fostering continuous learning, certifications, and strong delivery capabilities.
• Engage with clients and partners, building trusted relationships and identifying growth opportunities.

What we need to see from you

• Extensive experience leading cloud delivery within system integrator or services environments, driving successful outcomes at scale.

• Proven expertise in managing complex cloud projects and effectively handling critical escalations.

• Strong understanding of project financials, including P&L ownership and revenue management.

• Solid knowledge of major cloud platforms such as AWS and Azure (GCP is an added advantage).

• Demonstrated ability to lead high-performing teams and engage with senior stakeholders.

• Opportunity to lead a country-level services function, drive large-scale cloud transformation programs, and shape cloud strategy in a collaborative, growth-oriented environment across Singapore and the region.

Job Function

Services