Reservation Executive

SmartRecruiters, Inc.; Kuala Lumpur; On-site; MYR 36,000 - 72,000; Full time

Job summary

Accor invites you to join a Kuala Lumpur hotel as a Reservations Coordinator. You will respond to enquiries by telephone, fax and email, quote rooms and rates, input bookings and coordinate with other departments to ensure smooth operations.

Responsibilities include administration tasks and maintaining staff attendance for payroll, while upholding confidentiality and professional appearance. You will attend briefings and trainings to support excellent guest service.

Qualifications

Responsibilities

• Respond to enquiries about hotel products and services by telephone, fax and email according to standard guidelines
• Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features to promote its products and services
• Understand Revenue management strategies, up-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue
• Determine guest needs and quote the appropriate room and rate as per requirements
• Input booking information into the Reservation System
• Process amendments to reservations such as extensions, early departures, etc.
• Arrange accommodation, visas and activities for leisure, corporate & wholesaler’s guests
• Record special billing arrangements for groups and conventions
• Coordinate and communicate with all other departments to ensure a smooth operation
• File and organize departmental documents, maintain stationery and office supplies for the department
• Prepare monthly staff attendance report for Payroll processing
• Perform duties and responsibilities in a confidential manner when applicable
• Report any equipment failures/problems & repair requests to Maintenance Department
• Be aware of the hotel fire & life safety/emergency procedures
• Attend all briefings, meetings and trainings as assigned by management
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the assigned by the Management

Job description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

Reservation Responsibilities

• Respond to enquiries about hotel products and services by telephone, fax and email according to standard guidelines
• Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features to promote its products and services
• Understand Revenue management strategies, up-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue
• Determine guest needs and quote the appropriate room and rate as per requirements
• Input booking information into the Reservation System
• Process amendments to reservations such as extensions, early departures, etc.
• Arrange accommodation, visas and activities for leisure, corporate & wholesaler’s guests
• Record special billing arrangements for groups and conventions
• Coordinate and communicate with all other departments to ensure a smooth operation

Administration & Coordination

• File and organize departmental documents, maintain stationery and office supplies for the department
• Prepare monthly staff attendance report for Payroll processing
• Perform duties and responsibilities in a confidential manner when applicable
• Report any equipment failures/problems & repair requests to Maintenance Department

Other Responsibilities

• Be aware of the hotel fire & life safety/emergency procedures
• Attend all briefings, meetings and trainings as assigned by management
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the assigned by the Management

Additional Information

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