Contract & Invoicing Specialist

NLC General Pest Control Sdn Bhd; Petaling Jaya; On-site; MYR 36,000 - 58,000; Full time

Job summary

NLC General Pest Control Sdn Bhd is seeking a diligent Finance/Accounts Administrator to manage contracts, quotations, and invoicing. The role requires accurate processing of high-volume administrative tasks and strong customer service orientation.

You will coordinate renewals, terminations, and payment follow-ups, ensuring timely collections and up-to-date records in the M4 system. Fresh graduates are welcome to apply for this entry-level position in Selangor/PJ.

Qualifications

• Bachelor's Degree or professional qualification in finance or related field.
• At least 1 year of relevant working experience; fresh graduates encouraged to apply.
• Able to manage a high volume of administrative and transactional tasks efficiently and accurately.
• Strong time management, organizational, and prioritization skills.
• Proactive, resourceful, and willing to take initiative beyond assigned responsibilities.
• Self-motivated, confident, and able to work independently as well as in a team.
• Good verbal and written communication skills with a strong customer service mindset.
• Detail-oriented and able to handle multiple tasks simultaneously.

Responsibilities

• Manage end-to-end contract new and renewal process, including preparing quotations and following up with customers through phone calls, emails, and WhatsApp.
• Proactively follow up with all customers due for contract renewal to maximize renewal rates and identify opportunities to increase renewal sales.
• Manage contract termination requests, including preparing and issuing termination letters, credit notes, and processing refunds.
• Ensure contracts and invoices are prepared and submitted to customers or relevant internal departments in a timely manner.
• Monitor payment collections and ensure payments from domestic customers are received promptly.
• Handle customer enquiries related to contracts, invoices, and payments through emails, phone calls, and walk-in interactions.
• Provide timely and professional responses to ensure customer satisfaction and effective issue resolution.
• Work closely with the internal department to resolve pricing discrepancies, service-related issues, and other contract-related matters.
• Proactively monitor and follow up on outstanding payments from domestic customers to ensure timely collection.
• Maintain proper records of payment status and follow-up activities.
• Ensure customer information and contract details are accurately maintained and updated in the M4 system whenever changes occur.
• Perform other ad-hoc duties and assignments as delegated by management from time to time.

Skills

Time management

Organizational skills

Prioritization

Customer service mindset

Detail-oriented

Independence

Education

Bachelor's or professional degree in Finance/Accounting/Banking/Business Administration or related field

Job description

NLC General Pest Control Sdn Bhd is seeking a diligent Finance/Accounts Administrator to manage contracts, quotations, and invoicing. The role requires accurate processing of high-volume administrative tasks and strong customer service orientation.

You will coordinate renewals, terminations, and payment follow-ups, ensuring timely collections and up-to-date records in the M4 system. Fresh graduates are welcome to apply for this entry-level position in Selangor/PJ.