Admin Executive (Contract Department)

NLC General Pest Control Sdn Bhd; Petaling Jaya; On-site; MYR 36,000 - 58,000; Full time

Job summary

NLC General Pest Control Sdn Bhd is seeking a diligent Finance/Accounts Administrator to manage contracts, quotations, and invoicing. The role requires accurate processing of high-volume administrative tasks and strong customer service orientation.

You will coordinate renewals, terminations, and payment follow-ups, ensuring timely collections and up-to-date records in the M4 system. Fresh graduates are welcome to apply for this entry-level position in Selangor/PJ.

Qualifications

• Bachelor's Degree or professional qualification in finance or related field.
• At least 1 year of relevant working experience; fresh graduates encouraged to apply.
• Able to manage a high volume of administrative and transactional tasks efficiently and accurately.
• Strong time management, organizational, and prioritization skills.
• Proactive, resourceful, and willing to take initiative beyond assigned responsibilities.
• Self-motivated, confident, and able to work independently as well as in a team.
• Good verbal and written communication skills with a strong customer service mindset.
• Detail-oriented and able to handle multiple tasks simultaneously.

Responsibilities

• Manage end-to-end contract new and renewal process, including preparing quotations and following up with customers through phone calls, emails, and WhatsApp.
• Proactively follow up with all customers due for contract renewal to maximize renewal rates and identify opportunities to increase renewal sales.
• Manage contract termination requests, including preparing and issuing termination letters, credit notes, and processing refunds.
• Ensure contracts and invoices are prepared and submitted to customers or relevant internal departments in a timely manner.
• Monitor payment collections and ensure payments from domestic customers are received promptly.
• Handle customer enquiries related to contracts, invoices, and payments through emails, phone calls, and walk-in interactions.
• Provide timely and professional responses to ensure customer satisfaction and effective issue resolution.
• Work closely with the internal department to resolve pricing discrepancies, service-related issues, and other contract-related matters.
• Proactively monitor and follow up on outstanding payments from domestic customers to ensure timely collection.
• Maintain proper records of payment status and follow-up activities.
• Ensure customer information and contract details are accurately maintained and updated in the M4 system whenever changes occur.
• Perform other ad-hoc duties and assignments as delegated by management from time to time.

Skills

Time management

Organizational skills

Prioritization

Customer service mindset

Detail-oriented

Independence

Education

Bachelor's or professional degree in Finance/Accounting/Banking/Business Administration or related field

Job description

Manage the end-to-end contract new and renewal process, including preparing quotations and following up with customers through phone calls, emails, and WhatsApp.

Proactively follow up with all customers due for contract renewal to maximize renewal rates and identify opportunities to increase renewal sales.

Contract Terminations

Manage contract termination requests, including preparing and issuing termination letters, credit notes, and processing refunds.

Ensure all termination procedures are completed accurately and in accordance with company policies.

Contract and Invoice Administration

Ensure contracts and invoices are prepared and submitted to customers or relevant internal departments in a timely manner.

Monitor payment collections and ensure payments from domestic customers are received promptly.

Customer Service and Support

Handle customer enquiries related to contracts, invoices, and payments through emails, phone calls, and walk-in interactions.

Provide timely and professional responses to ensure customer satisfaction and effective issue resolution.

Issue Resolution and Coordination

Work closely with the internal department to resolve pricing discrepancies, service-related issues, and other contract-related matters.

Payment Follow-Up

Proactively monitor and follow up on outstanding payments from domestic customers to ensure timely collection.

Maintain proper records of payment status and follow-up activities.

Customer Information Management

Ensure customer information and contract details are accurately maintained and updated in the M4 system whenever changes occur.

Other Responsibilities

Perform other ad-hoc duties and assignments as delegated by management from time to time.

Requirements

Bachelor's Degree, Professional Degree, or equivalent qualification in Finance, Accountancy, Banking, Business Administration, or a related field.

At least 1 year of relevant working experience. Fresh graduates are encouraged to apply.

Able to manage a high volume of administrative and transactional tasks efficiently and accurately.

Strong time management, organizational, and prioritization skills, with the ability to meet tight deadlines.

Proactive, resourceful, and willing to take initiative beyond assigned responsibilities.

Self-motivated, confident, and able to work independently as well as in a team.

Good verbal and written communication skills, with a strong customer service mindset.

Detail-oriented, responsible, and able to handle multiple tasks simultaneously.

NLC General Pest Control Sdn Bhd is a leading pest control company in Malaysia, specialising in termite control and general pest management. Established in 1974 with their HQ in PJ, the Company has branches in Alor Setar, Penang, Butterworth, Johor Bahru, Melaka, Seremban, Kuching, Sandakan and Kota Kinabalu. The Company's Mission is to provide quality, effective and environmental friendly pest control services to our customers, aimed at protecting our customer's properties whilst promoting a healthy living environment. We are expanding our business and would like to invite suitably qualified candidates who seek challenges to join us.

NLC General Pest Control Sdn Bhd is a leading pest control company in Malaysia, specialising in termite control and general pest management. Established in 1974 with their HQ in PJ, the Company has branches in Alor Setar, Penang, Butterworth, Johor Bahru, Melaka, Seremban, Kuching, Sandakan and Kota Kinabalu. The Company's Mission is to provide quality, effective and environmental friendly pest control services to our customers, aimed at protecting our customer's properties whilst promoting a healthy living environment. We are expanding our business and would like to invite suitably qualified candidates who seek challenges to join us.