Content Moderation Specialist – Hybrid (6-Month Contract)

Carousell; Kuala Lumpur; Hybrid; MYR 36,000 - 60,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Mudah.my, part of the Carousell Group, is hiring a content moderator to review user-submitted content and enforce guidelines. You will handle pre/post moderation, escalate issues, and help maintain a high-quality marketplace experience.

The role requires strong English and Malay communication, attention to detail, and the ability to work independently in a hybrid setup with 2–3 days in the office weekly. 6-month contract with potential extension.

Qualifications

• Fresh graduates or candidates with 1-2 years of experience in Content Moderation are welcome to apply.
• Strong communication skills in English and Malay (spoken and written); Mandarin is a plus.
• Basic knowledge of Microsoft Office and/or Google Workspace tools.
• Strong attention to detail and logical thinking skills.
• Ability to work independently and manage high volumes of moderation tasks.
• Familiarity with internet culture, online marketplaces, and market trends is preferred.
• Knowledge or experience in the property/real estate field is an added advantage.
• Willing to work on rotational shifts (5 days work, 2 days off | 8AM – 5PM; 11AM – 8PM), including weekends and public holidays as scheduled.
• Comfortable with a hybrid work arrangement (2–3 days in office per week).

Responsibilities

• Review and manage user-submitted content (text, images, video, listings, etc.) to ensure compliance with content guidelines and platform policies, including pre/post moderation and escalation handling.
• Identify and take appropriate action on content that violates guidelines (e.g., removal, rejection, flagging).
• Maintain accuracy, consistency, and productivity while meeting defined KPIs and SLAs.
• Conduct research on ads to identify misleading, spam, or fraudulent content based on current market trends, market knowledge, and online behavior.
• Collaborate with team members to resolve ambiguous cases and escalate issues according to internal procedures.
• Provide feedback on recurring issues and suggest improvements to review policies or workflows.
• Collaborate across teams to improve user experience and address content-related issues.
• Participate in training, calibration, and quality improvement initiatives

Skills

English proficiency

Malay proficiency

Attention to detail

Independent working

Marketplace familiarity

Tools

Microsoft Office

Google Workspace

Job description

Mudah.my, part of the Carousell Group, is hiring a content moderator to review user-submitted content and enforce guidelines. You will handle pre/post moderation, escalate issues, and help maintain a high-quality marketplace experience.

The role requires strong English and Malay communication, attention to detail, and the ability to work independently in a hybrid setup with 2–3 days in the office weekly. 6-month contract with potential extension.