Life Insurance Contact Centre Specialist

AIA Shared Services; Cyberjaya; On-site; MYR 30,000 - 48,000; Full time

Job summary

AIA Shared Services in Cyberjaya, Malaysia is recruiting for a customer service representative to provide excellent support to policy holders and financial service consultants via Contact Centre channels. You will handle basic enquiries about life insurance and log interactions in the CRM system with accuracy.

You will also participate in analytics and continuous improvement initiatives to improve forecast accuracy, scheduling, and SLA performance, supporting automation and WFM tool adoption as

Responsibilities

• Handle customer enquiries and requests per set performance standards and benchmarks.
• Resolve customer problems or complaints by applying appropriate skills and escalate when needed.
• Log all customer interactions in the CRM accurately and follow up on pending cases.
• Meet personal service targets for service, productivity and quality assurance.

Job description

AIA Shared Services in Cyberjaya, Malaysia is recruiting for a customer service representative to provide excellent support to policy holders and financial service consultants via Contact Centre channels. You will handle basic enquiries about life insurance and log interactions in the CRM system with accuracy.

You will also participate in analytics and continuous improvement initiatives to improve forecast accuracy, scheduling, and SLA performance, supporting automation and WFM tool adoption as