Community Specialist

wmedia Global; Kuala Lumpur; On-site; MYR 30,000 - 42,000; Full time

Job summary

w.media is seeking a energetic and organised Community Specialist to support its Southeast Asia activities. This junior role focuses on building and engaging a community of data center, cloud, AI and digital infrastructure professionals, working with Sales and Marketing to grow event participation and client campaigns.

You will be comfortable communicating with professionals via email, LinkedIn and phone, help with delegate acquisition, CRM data, and sponsor/prospect outreach in a fast-paced

Qualifications

• 0–2 years of working experience; fresh graduates welcome.
• Fluent English for regional and international communication.
• Strong interpersonal and relationship-building skills.
• Organised, proactive and able to manage multiple tasks.
• Experience with CRM like HubSpot is an advantage.

Responsibilities

• Identify and invite industry professionals to attend events.
• Engage delegates via email, LinkedIn, phone.
• Build and maintain relationships across data center, cloud, AI, digital infrastructure sectors.
• Support delegate registration and follow-up with participants.
• Grow Southeast Asia industry database and community.
• Research potential sponsors, exhibitors and business prospects.
• Assist Sales with lead generation and client meetings.

Skills

Fluent English

Interpersonal skills

Organised

Communication

Multi-tasking

Tools

HubSpot CRM

Microsoft Office

Google Workspace

Job description

w.media is a leading B2B media and events platform serving the digital infrastructure community across Asia Pacific and beyond. We connect thought leaders and innovators shaping the future of data centers, cloud, connectivity, and sustainable digital ecosystems through our portfolio of conventions, summits, awards, and educational platforms.

Read about us: https://w.media/our-story/

Role Overview

w.media is looking for an energetic and organised Community Specialist to support our growing activities in Southeast Asia.

This is a junior role focused on building and engaging w.media's community of data center, cloud, AI and digital infrastructure professionals. You will work closely with the Sales and Marketing teams to help grow event participation, engage industry professionals, support client campaigns and identify new business opportunities.

The role is ideal for someone who enjoys communicating with people, building relationships and working in a fast-paced international events and media environment.

Key Responsibilities

Community & Delegate Acquisition

• Identify and invite relevant industry professionals to attend w.media events.
• Engage potential delegates through email, LinkedIn, phone and other communication channels.
• Build and maintain relationships with professionals across the data center, cloud, AI, technology and digital infrastructure sectors.
• Support delegate registration and follow up with confirmed participants before events.
• Help grow and maintain w.media's Southeast Asia industry database and community.
• Research potential sponsors, exhibitors and business prospects.
• Assist the Sales team with lead generation and prospect identification.
• Help arrange sales meetings and introductions with prospective clients.
• Support follow-up communications with sponsors and partners.
• Maintain accurate sales activities, contacts and opportunities within the CRM system.
• Assist with preparation of proposals, presentations and client materials when required.

Marketing Support

• Support event marketing campaigns through email, social media and direct outreach.
• Help promote speakers, sponsors, event programmes and registration campaigns.
• Identify relevant industry associations, communities and media partners.
• Support community engagement activities before, during and after events.

Requirements

• 0-2 years of working experience. Fresh graduates are welcome to apply.
• Fluent spoken and written English for communication with regional and international colleagues.
• Comfortable communicating with professionals by email, LinkedIn and phone.
• Strong interpersonal and relationship-building skills.
• Organised, proactive and comfortable managing multiple tasks.
• Basic knowledge of Microsoft Office or Google Workspace.
• Interest in technology, events, media, sales or marketing is an advantage.
• Experience using CRM platforms such as HubSpot is an advantage but not required.