Community Manager

COBNB SDN. BHD.; Kuala Lumpur; On-site; MYR 50,000 - 72,000; Full time

Job summary

COBNB SDN. BHD. in Kuala Lumpur seeks an Event Sales & Community Engagement Specialist to grow loyalty members and drive revenue through events and newsletters.

You will assist the Director of Sales, manage inquiries, organize community events, and coordinate site visits and contracts while crafting compelling proposals and updates for members.

Qualifications

• Experience in sales, community operations, or event coordination.
• Proven ability to follow up on sales leads, respond to inquiries and close deals.
• Hands-on experience with email marketing tools and CRM systems.
• Strong written and verbal communication for newsletters and proposals.
• Experience organizing live events and member gatherings.
• Proficiency in Excel or Google Sheets for revenue tracking.
• Ability to manage site visits, proposals, and contract closing.

Responsibilities

• Assist the Director of Sales & Loyalty to acquire, engage, and retain loyalty members.
• Act as main ambassador and contact to build relations with members.
• Monitor, analyze, and report weekly revenue from membership.
• Highlight member perks and events in weekly/monthly newsletters.
• Market and sell event spaces and meeting packages.
• Follow up on inquiries, conduct site visits, prepare proposals, and close contracts.
• Schedule and organize community events, workshops, and networking sessions.
• Oversee event setup, vendor coordination, hosting, and post-event feedback.
• Offer special member rates to drive non-room revenue.

Skills

Sales

CRM

Event coordination

Email marketing

Excel/Sheets

Communication skills

Tools

CRM systems

Email marketing tools

Excel/Google Sheets

Job description

1.Assist the Director of Sales & Loyalty in acquiring, engaging, and retaining loyalty program members.

2. Act as the main ambassador and point of contact to build strong relationships with active and prospective members.

3. Monitor, analyze, and report weekly revenue metrics specifically generated from membership.

4. Highlight ongoing room promotions, exclusive member perks, and upcoming community events in weekly/monthly newsletter blasts.

6. To assist Director of Sales proactively market and sell event spaces, meeting packages, and functional venues.

7. Promptly follow up on all incoming event inquiries, conduct site visits, prepare proposals, and close event contracts.

8. Conceptualize, schedule, and organize regular community events, workshops, and networking sessions for members.

9. Oversee end-to-end event setup, vendor coordination, hosting duties, and post-event attendee feedback.

10. Offer a special rate for members to join community events and drive non-room revenue.

Job Requirements

1. Must have prior experience working in a Co-working space or as an Event Sales Executive in a hotel.

2. Minimum 2-3 years of practical experience in sales, community operations, or event coordination.

3. Proven ability to follow up on sales leads, handle client inquiries, and close venue/event deals.

4. Proficient in Excel/Google Sheets for weekly revenue tracking and pipeline reporting.

5.Hands-on experience using email marketing tools and CRM systems.

6.Strong track record of organizing and running successful live events and member gatherings.

7.Excellent verbal and written skills for draft newsletter copy, proposals, and handling daily member interactions.