Senior Sales Account Manager

Colony Coworking Space & Events; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Colony Coworking Space & Events is seeking a self-motivated Senior Account Manager, Sales to drive revenue across Colony locations and accounts in Malaysia. You will lead and mentor Key Account Managers, develop quarterly sales plans, and manage end-to-end deals, including campaigns, proposals, negotiations, and handovers.

The role emphasizes building long-term client relationships, expanding workstation occupancy and event space bookings, and collaborating with Community, Operations, Marketing,

Qualifications

• Proven track record in sales, account management, and mentoring sales teams.
• Strong communication skills in English and local language.
• Experience in hospitality or guest-facing roles preferred.

Responsibilities

• Lead, coach, and support Key Account Managers in sales planning, account strategy, stakeholder management, client communication, and reviews.
• Develop quarterly sales plans, campaigns, promotions, and proposals for accounts.
• Deliver quarterly sales targets across revenue, occupancy, and event bookings.
• Maintain a healthy sales pipeline across new and repeat business, renewals, referrals, and partnerships.
• Identify and secure new partners to generate qualified leads and event opportunities.
• Nurture relationships with existing partners to create repeat business and upsell opportunities.
• Source and close deals with individuals, SMEs, corporates, and enterprise clients across various sectors.
• Manage the end-to-end sales process from lead qualification to contract closing and handover.
• Build strong relationships with key accounts to improve retention and account value over time.
• Collaborate with Community, Operations, Marketing, Finance, and Leadership to improve guest experience and growth.
• Monitor market trends and customer needs to identify new opportunities and refine Colony's positioning.
• Develop a deep understanding of Colony’s products, locations, pricing, services, and value proposition to tailor solutions.

Skills

Sales Leadership

Account Management

Mentoring

Negotiation

Job description

Job Description

Colony Coworking Space is looking for a self-motivated and commercially driven Senior Account Manager, Sales with a strong track record in sales, account management, and mentoring sales team members. In this role, you will be responsible for achieving individual quarterly sales targets across assigned Colony locations and accounts. You will also support the performance of the wider sales team by guiding Key Account Managers on sales planning, account development, stakeholder management, and deal execution. This role is ideal for someone who is confident managing the full sales cycle, building long-term client relationships, and driving revenue across workstation occupancy, and event space bookings.

Responsibilities

• Lead, coach, and support Key Account Managers in areas including sales planning, account strategy, stakeholder management, client communication, and key account reviews.
• Develop and guide Key Account Managers in executing quarterly sales plans, including campaigns, promotions, commercial proposals, and account-specific initiatives.
• Deliver agreed quarterly sales targets, including revenue, workstation occupancy, event space bookings, conversion rates, and average price per workstation.
• Build, manage, and maintain a healthy sales pipeline across new business, repeat business, renewals, referrals, and strategic partnerships.
• Identify and secure new industry-adjacent partners that can generate qualified leads, referrals, corporate enquiries, and event booking opportunities.
• Maintain strong relationships with existing partners and accounts to create repeat business, upsell opportunities, and referral channels.
• Source, attract, negotiate, and close deals with prospects across a range of client types, including individuals, SMEs, corporates, enterprise clients, and event space customers.
• Manage the sales process from end to end, including lead qualification, needs discovery, site visits, proposal preparation, negotiation, contract closing, and handover.
• Develop and maintain relationships with key accounts to strengthen direct lead generation, improve client retention, and increase account value over time.
• Work closely with internal stakeholders, including Community, Operations, Marketing, Finance, and Leadership teams, to improve the Colony guest experience and support business growth.
• Monitor client feedback, market trends, competitor activity, and customer needs to identify new sales opportunities and improve Colony's commercial positioning.
• Develop a strong understanding of Colony's products, locations, pricing, services, and value proposition, and use this knowledge to present tailored solutions to prospects and clients.

Job Requirements

• Strong sales & marketing skills, including the ability to remain flexible and calm in high pressure or continually changing situations.
• Ability to communicate effectively and professionally in both local language and English (written and oral).
• Solid organisational skills, including the ability to prioritise and multi task in a demanding environment.
• Candidates with hospitality experience and background preferred