Community Affairs Manager

TERA Data Centers; Johor Bahru; On-site; MYR 120,000 - 180,000; Full time

Job summary

TERA data centers in Malaysia seeks a seasoned Head of Community Engagement to lead stakeholder relations for data center projects, building strong ties with local communities, residents associations, NGOs and authorities.

You will design and execute engagement strategies, drive social impact programs, and work with Government & Regulatory Affairs and Corporate Communications to convey project benefits.

Qualifications

• 8-10 years of experience in community relations and CSR/ESG.
• Experience engaging state government, local authorities and community stakeholders.
• Data center industry experience preferred.

Responsibilities

• Develop and implement community engagement strategies for data center projects.
• Identify and map key community stakeholders.
• Manage engagement with residents' associations, NGOs and local authorities.
• Coordinate with Government & Regulatory Affairs on community-related matters.
• Provide regular updates to Head of Public Policy & Government Affairs Malaysia.

Skills

Stakeholder engagement

Community engagement

Public relations

CSR/ESG

Education

Bachelor's degree in Communications

Job description

TERA data centers power the businesses, services and ideas driving communities forward, fueling economic growth and keeping people connected. As our business grows, so does our responsibility. We have the opportunity to build a distinctive brand that reflects the scale and quality of what we create, while standing for progress delivered responsibly, built on trust and shared with our customers, communities and the wider region.

Key Responsibilities

Community Engagement & Stakeholder Relations

• Develop and implement community engagement strategies for data center projects; establish and maintain positive relationships with local communities, residents, community leaders and local authorities.
• Identify and map key community stakeholders; manage engagement with residents' associations, community leaders, NGOs, educational institutions and other local stakeholders.
• Serve as the key point of contact for community-related matters; understand and address community concerns, expectations and feedback arising from project development and operations.

Community Investment & Social Impact

• Develop and manage community investment, CSR and social impact programmes aligned with local needs, company priorities and project objectives.
• Identify opportunities to create positive local impact through employment, skills development, education, internships, local business participation and community programmes.

Community Risk & Project Support

• Establish mechanisms to receive, assess and respond to community feedback and grievances; identify potential social risks and coordinate appropriate mitigation measures with internal teams.
• Support community engagement during site development and construction, including communication on project activities, potential impacts, traffic, noise, environmental matters and other community concerns.

Cross-Functional Coordination & Communications

• Coordinate with Government & Regulatory Affairs, Corporate Communications and relevant local authorities on community-related matters and ensure consistent messaging to external stakeholders.
• Develop community communication materials, engagement programmes and awareness initiatives to improve understanding of data center projects and their economic and social contributions.

Management Reporting

• Provide regular updates to the Head of Public Policy & Government Affairs Malaysia on community sentiment, stakeholder concerns, social risks and opportunities, and recommend appropriate engagement strategies.

Job Requirements

Education & Qualifications

• Bachelor's degree in Communications, Public Relations, Community Development, Social Sciences, Sustainability, Business or a related field.

Experience

• 8-10 years of relevant experience in community relations, stakeholder engagement, CSR/ESG, infrastructure, property or utilities, preferably within the data center industry.
• Ability to independently lead community engagement strategy, with experience engaging state government, local authorities and community stakeholders.

Language Requirements

• Fluent in English and Bahasa Malaysia.

Other Requirements

• Willing to relocate to Johor Bahru.
• Required to travel more than 50% of the time.