COMMERCIAL OPERATIONS OFFICER

Oleon; Klang City; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Salary

Pension scheme

Medical insurance

Job summary

Oleon is seeking a Commercial Operation Officer in Klang (Centro Mall) to oversee order-to-delivery processes. You will coordinate shipments, handle documentation, and liaise with customers, freight forwarders and authorities to ensure timely, compliant shipments.

Fresh graduates are welcome with relevant qualifications and a proactive attitude. You will join the Sales & Marketing team in a role that supports operations, invoicing and export activities while maintaining accurate records and

Qualifications

• Candidates should hold a Diploma or Bachelor’s degree in Logistics, Business Studies/Administration/Management or equivalent.
• Fresh graduates with relevant qualifications can be considered.
• Strong communication and coordination skills are essential.
• Proficiency in Microsoft Office & Outlook is required.
• Experience with SAP / S/4HANA or other ERP systems is an advantage.
• Knowledge of shipping and commercial documentation is preferred.
• Familiarity with OTM/OpenText is an advantage.

Responsibilities

• Process customer orders in SAP / S/4HANA and OTM accurately according to requirements.
• Plan and coordinate shipments from order confirmation to delivery, ensuring timely delivery.
• Coordinate shipment procedures and documentation with Production, Supply Chain, Warehouse, Freight Forwarders, Transporters and Shipping Lines.
• Liaise with customers, importers, exporters, freight forwarders, transporters, Customs and relevant government agencies on shipping and logistics matters.
• Prepare and verify shipping and commercial documents (invoices, packing lists, certificates of analysis/origin).
• Prepare and apply for Certificates of Origin through MITI and local Chamber of Commerce, and other export documents.
• Manage records in OpenText and update information in shared Excel files for MPOB reporting.
• Provide after-sales support and respond to customer inquiries on orders, shipment status and related matters.
• Support returns, credit notes and other customer-related cases, obtaining necessary approvals and documents.
• Maintain accurate master data for customers, orders and shipments; back-up for Customer Service/Commercial Operations as needed.

Skills

Communication skills

Coordination skills

Data entry

Independent worker

Education

Diploma or Bachelor's in Logistics/Business/Administration/Management

Tools

SAP / S/4HANA

Microsoft Office

Outlook

OTM

OpenText

Job description

Oleon is proud to be certified as a Great Place To Work® !

The Great Place to Work® certification is recognised worldwide as the standard for an excellent employee experience. Oleon is proud to be certified as a Great Place To Work® in France, Germany, Brazil, Malaysia & the United States.

We are looking for a Commercial Operation Officer to further strengthen our Sales & Marketing department.

After the Account Manager receives a confirmation of an order, agreement or sales contract, responsible for the follow-up of the order from start to finish in order to ensure a qualitative and timely delivery of products to customersSome of your main duties & responsibilities:

• To process customer orders in S/4HANA and OTM accurately and according to customer requirements
• To plan and coordinate shipments from order confirmation to delivery, ensuring timely delivery
• To coordinate shipment procedures and documentation with Production, Supply Chain, Warehouse, Freight Forwarders, Transporters and Shipping Lines
• To liaise with customers, importers, exporters, freight forwarders, transporters, Customs Department and relevant government agencies on shipping, import/export and logistics matters
• To prepare and verify shipping and commercial documents, including commercial invoices, packing lists, certificates of analysis, certificates of origin and other required documents
• To prepare and apply for Certificates of Origin through MITI and the local Chamber of Commerce, as well as other export documents
• To scan and maintain shipping and commercial documents in OpenText for proper record keeping and traceability
• To update sales and transaction information in the shared Excel file after sales invoice issuance to support MPOB reporting
• To prepare and submit tax exemption applications, including Schedule A and Schedule C, and follow up on the required documents and approvals
• To provide after-sales support and respond to customer enquiries on orders, shipment status, documentation and related matters
• To manage returns, credit notes and other customer-related cases, including obtaining the necessary approvals and supporting documents
• To maintain accurate customer, order, shipment and other relevant master data and records
• To provide back-up support to the Customer Service / Commercial Operations team to ensure smooth daily operations
• To support other Commercial Operations / Customer Service activities, reports and projects as required
• To perform other duties and responsibilities as assigned by the superior from time to time

Who are we looking for?

You’ll succeed if:

• You have process at least Diploma/Bachelor's Degree in Logistics, Business Studies/ Administration/ Management or equivalent
• Fresh graduates with relevant qualifications can be considered
• You have good communication and coordination skills
• You are proficient in Microsoft Office & Outlook
• You have experience in SAP / S/4HANA or other ERP systems is an advantage
• You have knowledge in shipping and commercial documentation
• You have basic knowledge of import/export and logistics procedures is an advantage
• You are familiarity with OTM / OpenText is an advantage
• You have good data entry and record-keeping skills
• You are able to organized, responsible, and able to work independently
• You have motivation and a strong desire to take on new challenges and learn as much as possible
• You must be willing to work at Centro Mall, Klang

Next to your skills, it is your drive and motivation that will make all the difference!

What we offer you

You will join a company with ambitious goals and a welcoming atmosphere. Both your personal development and work-life balance are equally important to us. You can expect an attractive salary and pension scheme, along with impressive range of numerous benefits with a solid medical insurance health plan that you can rely on.