COMMERCIAL OPERATIONS OFFICER

Oleon (Asia-Pacific) Sdn. Bhd.; Klang City, Port Klang; On-site; MYR 42,000 - 65,000; Full time

Benefits offered by this job

Salary and pension scheme

Medical insurance

Supportive team and benefits

Job summary

Oleon (Asia-Pacific) Sdn. Bhd. is seeking a Commercial Operation Officer in Klang to manage order-to-delivery processes. You will process orders in SAP/S4HANA, coordinate shipments, and handle shipping documents with Production, SCM, and freight partners.

The role requires diploma/degree in logistics or related field, strong communication, and ERP familiarity. Fresh graduates welcome; based at Centro Mall, Klang with competitive benefits.

Qualifications

• You have a Diploma or Bachelor's degree in Logistics or related field.
• You are proficient with MS Office and SAP/S4HANA or other ERP systems.
• You have good communication and coordination skills.
• You are familiar with import/export and logistics procedures.

Responsibilities

• Process customer orders in SAP/S4HANA accurately per requirements.
• Plan and coordinate shipments from order confirmation to delivery.
• Coordinate shipment procedures with Production, SCM, Warehouse, freight forwarders and shipping lines.
• Liaise with customers, importers, exporters, and Customs on shipping and logistics matters.
• Prepare and verify shipping documents, certificates and origin documents.
• Scan and maintain shipping documents in OpenText for records.
• Update sales data after invoice issuance to support reporting.
• Provide back-up support to Customer Service / Commercial Operations.

Skills

Communication skills

Coordination skills

Data entry

Independent working

Motivation to learn

Education

Diploma/Bachelor's degree in Logistics or related field

Tools

SAP / S/4HANA

OTM

OpenText

Microsoft Excel

Outlook

Job description

We are looking for a Commercial Operation Officer to further strengthen our Sales & Marketing department.

After the Account Manager receives a confirmation of an order, agreement or sales contract, responsible for the follow-up of the order from start to finish in order to ensure a qualitative and timely delivery of products to customers.

Some of your main duties & responsibilities:

• To process customer orders in S/4HANA and OTM accurately and according to customer requirements
• To plan and coordinate shipments from order confirmation to delivery, ensuring timely delivery
• To coordinate shipment procedures and documentation with Production, Supply Chain, Warehouse, Freight Forwarders, Transporters and Shipping Lines
• To liaise with customers, importers, exporters, freight forwarders, transporters, Customs Department and relevant government agencies on shipping, import/export and logistics matters
• To prepare and verify shipping and commercial documents, including commercial invoices, packing lists, certificates of analysis, certificates of origin and other required documents
• To prepare and apply for Certificates of Origin through MITI and the local Chamber of Commerce, as well as other export documents
• To scan and maintain shipping and commercial documents in OpenText for proper record keeping and traceability
• To update sales and transaction information in the shared Excel file after sales invoice issuance to support MPOB reporting
• To prepare and submit tax exemption applications, including Schedule A and Schedule C, and follow up on the required documents and approvals
• To provide after-sales support and respond to customer enquiries on orders, shipment status, documentation and related matters
• To manage returns, credit notes and other customer-related cases, including obtaining the necessary approvals and supporting documents
• To maintain accurate customer, order, shipment and other relevant master data and records
• To provide back-up support to the Customer Service / Commercial Operations team to ensure smooth daily operations
• To support other Commercial Operations / Customer Service activities, reports and projects as required
• To perform other duties and responsibilities as assigned by the superior from time to time

You'll succeed if:

• You have process at least Diploma/Bachelor's Degree in Logistics, Business Studies/ Administration/ Management or equivalent
• Fresh graduates with relevant qualifications can be considered
• You have good communication and coordination skills
• You are proficient in Microsoft Office & Outlook
• You have experience in SAP / S/4HANA or other ERP systems is an advantage
• You have knowledge in shipping and commercial documentation
• You have basic knowledge of import/export and logistics procedures is an advantage
• You are familiarity with OTM / OpenText is an advantage
• You have good data entry and record-keeping skills
• You are able to organized, responsible, and able to work independently
• You have motivation and a strong desire to take on new challenges and learn as much as possible
• You must be willing to work at Centro Mall, Klang

Next to your skills, it is your drive and motivation that will make all the difference!

What's in it for you?

You will join a company with ambitious goals and a welcoming atmosphere. Both your personal development and work-life balance are equally important to us. You can expect an attractive salary and pension scheme, along with impressive range of numerous benefits with a solid medical insurance health plan that you can rely on.

At Oleon, we bring you natural chemistry. Ambitious, with both feet on the ground. That's who we are and that's how we will continue to grow. Our specialty lies in converting natural fats and oils into a wide range of oleochemical products. We offer them in a large variety of markets such as: cosmetics, nutrition, crop protection, industrial ingredients, lubricants, oilfield, coatings, detergents, and many more.

Oleon has over 1,000 employees worldwide in 10 different countries. Enthusiastic people who are completely in their element here at Oleon are more than welcome to join our team.

Work in your element

At Oleon, we bring you natural chemistry. Ambitious, with both feet on the ground. That's who we are and that's how we will continue to grow. Our specialty lies in converting natural fats and oils into a wide range of oleochemical products. We offer them in a large variety of markets such as: cosmetics, nutrition, crop protection, industrial ingredients, lubricants, oilfield, coatings, detergents, and many more.

Oleon has over 1,000 employees worldwide in 10 different countries. Enthusiastic people who are completely in their element here at Oleon are more than welcome to join our team.