Commercial Officer

Novolyte Technologies; Kedah; On-site; MYR 30,000 - 48,000; Full time

Job summary

Novolyte Technologies is seeking a Commercial Specialist to support daily sales operations in a fast-paced manufacturing environment. You will manage customer profiles, coordinate orders with production and logistics, and maintain accurate sales and shipment data to ensure on-time delivery.

The role requires strong communication and coordination skills, fluency in English, Chinese, and Malay, and familiarity with ERP/CRM systems.

Qualifications

• Bachelor's degree in Marketing, Business Administration, International Trade, or related fields.
• 1–3 years of experience in commercial support, sales admin, or customer service in a manufacturing environment.
• Fluent in English, Chinese, and Malay (written and spoken).
• Familiarity with Incoterms and basic import/export procedures.
• Proficient in Microsoft Office; experience with ERP or CRM systems is a plus.

Responsibilities

• Establish and maintain accurate customer profiles and master data.
• Track order status and coordinate with internal departments (production, planning, logistics, quality, etc.) to ensure on-time delivery.
• Enter sales orders and shipment data, update sales forecasts, prepare regular sales reports.
• Assist in collecting sales forecast data and submit to planning.
• Respond to customer inquiries and provide timely updates on order status.
• Coordinate internally to resolve customer requests and operational issues.
• Prepare regular sales reports and maintain accurate sales and shipment data.

Skills

Communication

Coordination

Teamwork

Microsoft Excel

ERP familiarity

Education

Bachelor's in Marketing

Bachelor's in Business Admin

Bachelor's in International Trade

Tools

ERP systems

CRM systems

MS Office

Job description

About the Role

We are looking for a detail-oriented and proactive Commercial Specialist to join our Sales team. In this role, you will provide daily commercial support by managing customer information, coordinating order execution, maintaining sales data, and working closely with internal departments to ensure smooth business operations.

You will serve as a key liaison between customers and internal teams, supporting timely order fulfillment, accurate documentation, and excellent customer service. If you enjoy working in a fast-paced manufacturing environment and have strong coordination skills, we would love to hear from you.

Key Responsibilities

Establish and maintain accurate customer profiles and master data.

Order Execution & Coordination

Assist sales managers and sales engineers in tracking order status, coordinating with internal departments (production, planning, logistics, quality, etc.) to ensure on-time delivery.

Enter sales orders and shipment data, update sales forecasts, prepare regular sales report form.

Assist in collecting sales forecast data, consolidating and submitting it to the planning department.

Customer Communication

Respond to customer inquiries and provide timely updates on order status.

Coordinate internally to resolve customer requests and operational issues.

Support the Sales team in maintaining strong customer relationships and ensuring customer satisfaction.

Documentation & Reporting

Maintain sales contracts, customer files, shipping documents, and commercial records.

Prepare regular sales reports and maintain accurate sales and shipment data.

Ensure proper documentation and traceability of all commercial transactions.

Requirements

Bachelor's Degree in Marketing, Business Administration, International Trade, or related disciplines.

1–3 years of experience in commercial support, sales administration, customer service, or sales support within a manufacturing environment.

Fluent in English, Chinese, and Malay (written and spoken).

Familiarity with Incoterms and basic import/export procedures.

Proficient in Microsoft Office (Excel, Word, PowerPoint); experience with ERP or CRM systems is an added advantage.

Strong communication, coordination, and teamwork skills.

Detail-oriented with excellent execution and organizational abilities.

Customer-focused with a strong service mindset.

We offer a competitive salary and benefits package, career growth opportunities, regional exposure across Southeast Asia, and a collaborative work environment that supports continuous learning and professional development. We provide a supportive, professional, and compliance-driven working environment.