Collections Specialist (Contract)

CelcomDigi; Petaling Jaya; Sur place; MYR 39 000 - 56 000; Temps partiel

Résumé du poste

CelcomDigi Bhd is seeking a Debt Collection professional to monitor accounts receivable, send reminders, and negotiate payment plans. The role requires collaboration with the Recovery, Sales, and Finance teams to ensure timely payments and adherence to policy.

The position involves maintaining records, addressing customer inquiries, and driving collections performance. It is a 6 months temporary contract with focus on efficiency and process improvement.

Qualifications

• Degree in Finance or Business Administration, or a related field.
• 2 years minimum experience in finance-related roles.

Responsabilités

• Monitor outstanding accounts receivable and follow up on overdue payments.
• Send reminders via phone or email and contact clients for payment follow-up.
• Negotiate payment plans and work with recovery teams on bad debts.
• Prepare reports on aging receivables and collections performance.
• Maintain accurate records of collections activity and resolutions.
• Address customer inquiries and resolve payment disputes professionally.
• Collaborate with sales and finance to align credit policies and collections.

Connaissances

Accounts receivable

Debt collection

Negotiation

Customer service

Relationship management

Formation

Finance or Business Administration degree

Description du poste

Celcom and Digi have merged with the aim to create Malaysia’s most inspiring telco-tech company, building on two well-loved brands with over six decades of combined strengths in innovation and connecting Malaysians.

Job Responsibilities

Debt Collection:

• Monitor outstanding accounts receivable and follow up with customers on overdue payments.
• Send reminders and contact clients via phone or email for payment follow-up.
• Negotiate payment plans with customers, if necessary, and work towards reducing overdue accounts.
• Work with the Recovery team on bad debts and account escalations, when needed.

Reporting & Documentation:

• Prepare regular reports on the aging of receivables, collections performance, and any potential risks.
• Maintain up-to-date and accurate records of collections activity.
• Ensure proper documentation of collection efforts and resolutions.

Customer Relationship Management:

• Address customer inquiries and resolve payment disputes professionally.
• Build and maintain positive relationships with customers to facilitate timely payments and repeat business.
• Ensure a customer-friendly approach while adhering to company policies on credit and collections.
• Work closely with the sales and finance teams to align on credit policies and payment collections.
• Provide feedback on customers' payment behavior and propose changes to credit policies when necessary.

Process Improvement:

• Identify opportunities to improve collection processes and optimize efficiency.
• Assist in the development and implementation of new credit and collections strategies.

Others:

• Undertake other ad hoc duties and responsibilities as assigned by the supervisor from time to time.

Job Requirements

This position is offered on a 6 Months Temporary Contract.

• Degree in Finance or Business Administration, or a related field
• Minimum 2 years in related field - Finance

CelcomDigi is an equal opportunity employer, and committed to promote employment practices that are transparent, objective and fair.