Collections Specialist

CelcomDigi Bhd; Petaling Jaya; On-site; MYR 36,000 - 60,000; Part time

Job summary

CelcomDigi is seeking a Debt Collection officer on a 6 months temporary contract in Malaysia. You will monitor receivables, contact clients for payment follow-ups, and negotiate plans to reduce overdue accounts within a collaborative finance environment.

You will also prepare aging reports, maintain records, and coordinate with sales and finance to align credit policies. The role emphasizes customer relations and process improvement to enhance collections performance.

Qualifications

• Degree in Finance or Business Administration required.
• Minimum 2 years in related field - Finance.

Responsibilities

• Monitor outstanding accounts receivable and follow up with customers on overdue payments.
• Send reminders and contact clients via phone or email for payment follow-up.
• Negotiate payment plans with customers when necessary and work towards reducing overdue accounts.
• Work with the Recovery team on bad debts and account escalations as needed.
• Prepare regular reports on aging of receivables and collections performance.

Skills

Finance experience

Education

Degree in Finance or Business Administration

Job description

Celcom and Digi have merged with the aim to create Malaysia’s most inspiring telco-tech company, building on two well-loved brands with over six decades of combined strengths in innovation and connecting Malaysians.

Job Responsibilities

Debt Collection

• Monitor outstanding accounts receivable and follow up with customers on overdue payments.
• Send reminders and contact clients via phone or email for payment follow-up.
• Negotiate payment plans with customers, if necessary, and work towards reducing overdue accounts.
• Work with the Recovery team on bad debts and account escalations, when needed.

Reporting & Documentation

• Prepare regular reports on the aging of receivables, collections performance, and any potential risks.
• Maintain up-to-date and accurate records of collections activity.
• Ensure proper documentation of collection efforts and resolutions.

Customer Relationship Management

• Address customer inquiries and resolve payment disputes professionally.
• Build and maintain positive relationships with customers to facilitate timely payments and repeat business.
• Ensure a customer-friendly approach while adhering to company policies on credit and collections.
• Work closely with the sales and finance teams to align on credit policies and payment collections.
• Provide feedback on customers' payment behavior and propose changes to credit policies when necessary.

Process Improvement

• Identify opportunities to improve collection processes and optimize efficiency.
• Assist in the development and implementation of new credit and collections strategies.

Others

Undertake other ad hoc duties and responsibilities as assigned by the supervisor from time to time.

Job Requirements

• 6 Months Temporary Contract.
• Degree in Finance or Business Administration, or a related field
• Minimum 2 years in related field - Finance

At CelcomDigi, we aspire to be Malaysia's leading telco-tech company — the nation's digital growth engine — powering transformation through 5G, AI, and innovation that impacts over 20 million customers. Here, your role goes beyond work. It's about enabling businesses to thrive, connecting communities, and advancing society, as we build a brand rooted in trust, reliability and customer excellence. Aligned with our employer value proposition, Grow with Purpose. Build with Trust, you'll have the opportunity to innovate responsibly and create digital solutions that truly make a difference. If you're driven, future focused, and ready to be part of something bigger, we want you on our team.

Let's advance and inspire Malaysia together! #WeAreCelcomDigi

CelcomDigi is an equal opportunity employer, and committed to promote employment practices that are transparent, objective and fair.