Collections Officer

Monee Limited; Kuala Lumpur; On-site; MYR 42,000 - 68,000; Full time

Job summary

Monee in Kuala Lumpur is seeking an experienced Individual Contributor for its loan collection and recovery team. You will handle outbound calls, negotiate repayments, and drive accounts to resolution while adhering to KPI targets and policies.

The ideal candidate has a finance or accounting background, 1–3 years of delinquent account management, and strong English and Mandarin skills to communicate with customers across diverse segments.

Qualifications

• Strong written and verbal communication skills in English and Mandarin.
• Bachelor’s degree in finance, accounting or related field.
• Meticulous with strong attention to detail and results orientation.
• Team player who can work independently and meet deadlines.

Responsibilities

• Make reminder/outbound calls to delinquent customers to initiate payment.
• Negotiate repayment plans and settlements with customers.
• Resolve customer issues and inquiries regarding accounts and charges within set timelines.
• Review accounts and pursue remedial actions including debt-recovery where appropriate.
• Ensure all collection actions comply with corporate guidelines and policies.
• Perform administrative duties and monitor payment arrangements and accounts.

Skills

Communication skills

Bilingual English/Mandarin

Attention to detail

Independent worker

Education

Bachelor's degree in Finance or Accounting

Job description

Experienced (Individual Contributor) Kuala Lumpur

About Monee

Monee is a leading digital payments and financial services provider in Southeast Asia, with a growing presence in Latin America. Its mission is to better the lives of individuals and businesses in the region with financial services through technology.

Monee delivers a comprehensive range of digital financial products and services, including mobile wallets, payment processing, credit, banking, and insurtech. By leveraging technology and strategic partnerships, Monee aims to drive greater digital financial inclusion, convenience, and accessibility for individuals and small businesses across Southeast Asia and Latin America.

Monee is part of Sea Limited, a global technology company.

About the Team

As a member of the loan collection & recovery team, you will be responsible for handling outbound phone calls and negotiating payments with customers. This involves achieving set collection targets, following up on arrears, and responding to customer inquiries regarding their accounts and finance charges. Your role includes monitoring collection status and processes, investigating cases for efficient collection activities, and managing delinquent accounts in alignment with KPIs and overall collection goals.

Job Description

• Conduct reminder calls to delinquent customers to regularize their overdue payments.
• Negotiate with customers to establish acceptable repayment plans and composite settlements.
• Resolve customer issues and complaints within stipulated time frames.
• Provide appropriate remedial actions, including reviewing accounts and pursuing effective legal actions for debt recovery to minimize losses.
• Ensure all collection and recovery actions comply with corporate guidelines and collection policies.
• Perform administrative duties, manage payment arrangements, and monitor accounts.

Requirements

• Bachelor's degree in finance, accounting, or a related field.
• At least 1 - 3 years of experience in managing delinquent accounts.
• Meticulous with strong attention to detail, goal and result-oriented.
• Possess a positive attitude, confidence, self-motivation, and prompt follow-up skills.
• Strong written and verbal communication skills; proficient in both English and Mandarin.
• Ability to thrive in a fast-paced environment.
• A team player capable of working independently.