Collection Officer

Movon Sdn. Bhd.; Subang Jaya; On-site; MYR 39,000 - 78,000; Full time

Job summary

Movon Sdn. Bhd. in Malaysia is seeking a collections professional to contact customers with overdue accounts and negotiate repayment plans in line with our credit policy.

The role requires a diploma or degree in business or related fields, with a minimum of 2 years in collections or related areas. SPM holders with relevant experience are encouraged to apply. This position offers stability and growth within a dynamic company.

Qualifications

• Diploma or Bachelor's Degree in Business Administration, Finance, Banking, Accounting, or other related disciplines.
• SPM holders with relevant experience in collections are encouraged to apply.

Responsibilities

• Contact customers with overdue accounts via phone, SMS, WhatsApp, and email to arrange payments.
• Negotiate repayment plans in accordance with MOVON's credit policy.
• Maintain accurate records of collection activities and customer interactions.
• Achieve daily, weekly, and monthly collection targets.
• Escalate cases to Field & Recovery team when required.
• Handle customer enquiries, disputes, and complaints professionally and courteously.
• Prepare and submit daily collection reports.
• Ensure full compliance with PDPA, company policies, and collection code of conduct.

Skills

Communication

Education

Diploma/Bachelor's in Business Administration/Finance/Accounting

Job description

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• Diploma or Bachelor's Degree in Business Administration, Finance, Banking, Accounting, or other related disciplines.
• SPM holders with relevant experience in collections are also encouraged to apply.

Requirement

Job Requirements

Qualifications

• Diploma or Bachelor's Degree in Business Administration, Finance, Banking, Accounting, or other related disciplines.
• SPM holders with relevant experience in collections are also encouraged to apply.

Experience

• Minimum 2 years of experience in Collections, Credit Control, Debt Recovery, or Customer Service.
• Experience in the Rent-to-Own, Financing, Leasing, Insurance, Telecommunications, or Consumer Products industry will be an added advantage.

Responsibility

Key Responsibilities

• Contact customers with overdue accounts via phone calls, SMS, WhatsApp, and email to arrange payments.
• Negotiate suitable repayment plans for customers experiencing financial difficulties in accordance with MOVON's credit policy.
• Maintain accurate records of collection activities, payment commitments, and customer interactions.
• Achieve daily, weekly, and monthly collection targets.
• Escalate cases to the Field & Recovery team when required.
• Handle customer enquiries, disputes, and complaints professionally and courteously.
• Prepare and submit daily collection reports.
• Ensure full compliance with PDPA, company policies, and collection code of conduct.