R - Collector Officer

OTT CREATION MARKETING; Subang Jaya; On-site; MYR 39,000 - 61,000; Full time

Job summary

OTT CREATION MARKETING in Malaysia is seeking a Credit and Collection Executive to help customers manage outstanding payments and support portfolio performance. You will engage directly with customers, negotiate payment plans, and steer conversations toward solutions.

Ideal candidates are target-driven, persuasive, and comfortable handling customer conversations, with 0-2 years in collections or related fields. Knowledge of rent-to-own, financing, or consumer products is a plus.

Qualifications

• Diploma or Bachelor's Degree in Business Administration, Finance, Banking, Accounting, or related fields.
• SPM holders with relevant collection experience are also encouraged to apply.
• 0-2 years of experience in collections, credit control, debt recovery, or customer service.
• Experience in rent-to-own, financing, leasing, insurance, telecommunications, or consumer products will be an advantage.

Responsibilities

• Contact customers through phone calls, SMS, WhatsApp, and email to follow up on overdue payments.
• Negotiate suitable payment solutions and repayment plans for customers facing financial difficulties.
• Handle customer queries, disputes, and complaints professionally while maintaining positive customer relationships.
• Work towards daily, weekly, and monthly collection targets.
• Maintain accurate records of customer contacts, payment commitments, promises-to-pay, and case updates.
• Identify and escape high-risk accounts to the Field & Recovery team when necessary.
• Prepare daily collection reports and provide updates on collection progress.
• Ensure compliance with MOVON's internal policies, collection procedures, PDPA requirements, and code of conduct.

Skills

Target-driven

Persuasive

Customer conversations

Negotiation

Education

Diploma or Bachelor's Degree in Business Administration, Finance, Banking, Accounting, or related fields.

SPM holders with relevant collection experience

Job description

Our client is a fast-growing consumer financing and rent-to-own company that provides flexible payment solutions to customers across Malaysia. As a credit and collection executive, you will play an important role in helping customers manage their outstanding payments while supporting the company’s portfolio performance. You’ll engage directly with customers, understand their situations, negotiate suitable payment solutions, and help them get back on track.

This is a great opportunity for someone who is target-driven, persuasive, and comfortable handling customer conversations.

Key Responsibilities

• Contact customers through phone calls, SMS, WhatsApp, and email to follow up on overdue payments.
• Negotiate suitable payment solutions and repayment plans for customers facing financial difficulties.
• Handle customer queries, disputes, and complaints professionally while maintaining positive customer relationships.
• Work towards daily, weekly, and monthly collection targets.
• Maintain accurate records of customer contacts, payment commitments, promises-to-pay, and case updates.
• Identify and escape high-risk accounts to the Field & Recovery team when necessary.
• Prepare daily collection reports and provide updates on collection progress.
• Ensure compliance with MOVON's internal policies, collection procedures, PDPA requirements, and code of conduct.

Requirements

Education

• Diploma or Bachelor's Degree in Business Administration, Finance, Banking, Accounting, or related fields.
• SPM holders with relevant collection experience are also encouraged to apply.

Experience

• 0-2 years of experience in collections, credit control, debt recovery, or customer service.
• Experience in rent-to-own, financing, leasing, insurance, telecommunications, or consumer products will be an advantage.

Why Join This Role?

If you enjoy communicating with people, solving problems, negotiating solutions, and working towards clear targets, this role offers an opportunity to develop strong experience in collections, credit management, and customer relationship management with our client.

• Opportunities for promotion

Application Question(s):

• date of birth, current location, current salary, reason of leaving, expected salary, notice period, possess own vehicle (Y/N)