Collections Specialist New

Mintel; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Mintel Malaysia is seeking a Collections Specialist to manage overdue accounts, drive timely payments, and support accurate cash application. You will contact clients, negotiate payment plans, resolve billing issues, and help allocate customer payments against open invoices.

The role requires a bachelor’s degree in accounting/finance or related field, at least 5 years in credit and collections, strong AR knowledge, and proficiency in MS Office and ERP systems.

Qualifications

• Bachelor's degree in Accounting, Finance, Business, or related field.
• Minimum 5 years of relevant working experience in credit and collections.
• Strong understanding of accounts receivable, credit management, and collection processes.
• Experience in SSC or multinational company is preferred.
• Proficient in MS Office and advanced Excel skills.
• Ability to work under deadlines with high attention to detail.

Responsibilities

• Monitor accounts receivable aging and proactively follow up on overdue invoices.
• Execute collection activities including reminder emails, phone calls, and escalation in line with collection strategy.
• Resolve payment issues such as invoice disputes, short payments, unapplied cash, and cash application queries.
• Support cash application activities, including matching and applying customer receipts to invoices, investigating unidentified payments, and clearing unapplied or misapplied cash items.
• Negotiate payment plans and settlement terms within approved authority limits.
• Prepare regular collection status reports and flag high-risk accounts.
• Prepare monthly AR ageing analysis to highlight overdue balances and collection risks.
• Support weekly PO reporting and coordinating with stakeholders to support timely billing.
• Identify potential bad debt risks and support provision and write-off processes.
• Maintain standardized credit and collection procedures and compliance.
• Document collection actions and customer communications in ERP system.
• Prepare dashboards to track DSO, aging, and collection effectiveness.
• Support continuous improvement initiatives to enhance collection efficiency.
• Assist with annual audits by providing collection documentation.
• Perform other ad-hoc duties as assigned.

Skills

Accounts receivable

Credit management

Collection processes

Analytical skills

Communication skills

Team collaboration

Education

Bachelor's degree in Accounting, Finance, Business, or related field

Tools

MS Office

MS Excel

ERP systems

MS Dynamics CRM

NetSuite

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

The Collections Specialist is responsible for managing overdue accounts, ensuring timely payments from customers, and supporting accurate cash application activities. They contact clients to follow up on outstanding invoices, negotiate payment plans, resolve billing issues, and assist with allocating customer payments against open invoices. They also maintain accurate records of collection efforts, collaborate with internal teams to address disputes, and ensure compliance with company policies and regulations. Their goal is to minimize bad debt and improve cash flow for the organization.

Responsibilities:

• Monitor accounts receivable aging and proactively follow up on overdue invoices.
• Execute collection activities including reminder emails, phone calls, and escalation in line with collection strategy.
• Resolve payment issues such as invoice disputes, short payments, unapplied cash, and cash application queries in coordination with relevant teams.
• Support cash application activities, including matching and applying customer receipts to invoices, investigating unidentified payments, and clearing unapplied or misapplied cash items on a timely basis.
• Negotiate payment plans and settlement terms within approved authority limits.
• Prepare regular collection status reports and escape high-risk or long-outstanding accounts.
• Prepare monthly AR ageing analysis to highlight overdue balances, collection risks, account movements, and required follow-up actions for management review.
• Support weekly PO reporting by tracking PO status, following up on missing or pending purchase orders, and coordinating with internal stakeholders to support timely billing and collections.
• Identify potential bad debt risks and support provision and write-off processes.
• Maintain and enforce standardized credit and collection procedures. Ensure collection activities comply with internal policies, local regulations, and audit requirements.
• Document collection actions and customer communications accurately in ERP system.
• Prepare and maintain dashboards and reports to track Days Sales Outstanding (DSO), aging and collection effectiveness, promise-to-pay conversion and average days delinquent.
• Support continuous improvement initiatives to enhance collection efficiency and DSO performance.
• Support annual audits by providing collection documentation and account reconciliations.
• Perform any other ad-hoc duties as assigned by superior.

Requirements:

• Bachelor’s degree in Accounting, Finance, Business, or related field.
• Minimum 5 years of relevant working experience in credit and collections.
• Strong understanding of accounts receivable, credit management, and collection processes.
• Prior experience in SSC (Shared Service Centre) or multinational company.
• Good analytical and problem-solving skills, with the ability to work with financial data.
• Strong attention to detail and a proven ability to deliver work within deadlines.
• Good written and spoken communication skills, with the ability to work collaboratively within a team. Mandarin speaker will be a plus.
• Proficient in MS Office. Basic to Intermediate MS Excel skills (VLookup, Pivot and basic formulas).
• Proficiency in accounting software and ERP systems. Experience in MS Dynamics CRM and NetSuite will be a plus.
• Ability to work independently and collaboratively in a face-paced environment.
• Flexible to work when required during Malaysia public holidays in which replacement holidays will be provided.
• Flexible to work on staggered hours to support UK & US timing.