Collection Executive

CapBay; Selangor; On-site; MYR 39,000 - 61,000; Full time

Job summary

CapBay is seeking a Collection Officer in Selangor to recover outstanding payments and maintain client relationships. You will discuss repayment plans, keep detailed records, escalate complex cases, and work with the team to improve recovery strategies.

This role requires 3–5 years in collections, a relevant diploma, and strong communication, negotiation, and MS Office skills. We offer a competitive salary, training, and a dynamic environment.

Qualifications

• 3–5 years of professional background in collection or debt recovery.
• Diploma in Office Management, Business Administration, Business Management, or related discipline preferred.

Responsibilities

• Contact customers to discuss outstanding payments and negotiate repayment plans.
• Maintain detailed records of all customer interactions and payment arrangements.
• Identify and escalate complex cases to appropriate teams.
• Collaborate with the wider team to develop debt recovery strategies.
• Adhere to laws, regulations and company policies regarding debt collection.
• Provide excellent customer service and maintain a professional demeanor.
• Monitor collections and implement processes to achieve targets.
• Manage and update collection sheets and related ad-hoc tasks.
• Conduct customer site visits as required.

Skills

Organizational skills

Multitasking abilities

Communication skills

Interpersonal skills

Negotiation skills

Education

Diploma in Office Management or related

Tools

MS Office (Excel & Word)

Job description

About Us:

CapBay operates an award-winning Supply Chain Finance and Peer-to-Peer (P2P) Financing platform. We facilitate inclusive business financing, using existing trade data and relationships. Through our proprietary credit-decisioning model, businesses of all sizes can obtain short-term financing while banks and investors can participate in high-quality financing deals. Additionally, we aim to revolutionize supply chain financing and continue our path of growth and expansion. With our recent market entries into Singapore and Thailand, we are seeking for an individual who is comfortable in communicating and coordinating with the various regional teams. You can find out more about us at www.capbay.com

Collection Executive

About the Role

We are seeking a motivated and experienced Collection Officer to join our team at Capbay. As a Collection Officer, you will play a crucial role in our collections department, responsible for recovering outstanding payments and maintaining strong relationships with our clients and paymasters.

Key Responsibilities

In this role, you will be expected to:

• Contacting customers to discuss outstanding payments and negotiate repayment plans.


• Maintaining detailed records of all customer interactions and payment arrangements.


• Identifying and escalating complex cases to the appropriate team members.


• Collaborating with the wider team to develop effective strategies for debt recovery.


• Adhering to all relevant laws, regulations and company policies regarding debt collection.


• Providing excellent customer service and maintaining a professional demeanor at all times.


• Monitoring collections and implementing processes to achieve the targeted collection numbers.


• Managing and updating sheets as well as ad-hoc tasks that are related to the collection function.


• Conducting customer site visits as required.

Key Qualifications and Requirements

We are looking for someone who is:

• At least 3 to 5 years of professional background in collection or debt recovery is required; a Diploma in Office Management, Business Administration, Business Management, or any related discipline is preferred.


• Strong organizational and multitasking abilities.


• Exceptional communication and interpersonal skills to work effectively with various teams.


• Strong negotiation skills and ability to handle difficult conversations professionally


• Proficient in MS Office, especially Excel and Word.

What CapBay Offers

• Competitive starting salary with potential growth opportunities.


• Comprehensive training to equip you for success.


• Supportive and dynamic work environment.


• Opportunity to be a part of an innovative team leading the future of supply chain financing.