Collection Analyst – Accounts Receivable

Toll Global Forwarding (Malaysia) Sdn Bhd; Bayan Lepas; On-site; MYR 39,000 - 67,000; Full time

Job summary

Toll Global Forwarding (Malaysia) Sdn Bhd is seeking a Collection Analyst – Accounts Receivable on a 2-year contract based in Bayan Lepas, Penang. You will manage a portfolio of customer receivables and drive timely collections while maintaining strong client relationships.

Responsibilities include resolving disputes, collaborating with Sales, Customer Service, Logistics and Finance, and ensuring adherence to payment plans. A Bachelor’s degree and 1 year AR experience are preferred.

Qualifications

• Bachelor's Degree in Accounting, Finance, or related field
• Strong understanding of AR and collection processes
• Excellent communication, negotiation, and stakeholder management
• Proficient in Excel and financial reporting tools

Responsibilities

• Manage a portfolio of customer accounts to ensure timely collection of outstanding receivables.
• Follow up with customers via email and phone to secure payments and resolve overdue balances.
• Negotiate payment commitments and monitor adherence to agreed payment plans.
• Investigate customer disputes and coordinate with internal teams to resolve them.
• Collaborate with Sales, Customer Service, Logistics, and Finance to resolve issues.

Skills

Accounts Receivable

Communication

Negotiation

Analytical thinking

Excel

Education

Bachelor's Degree in Accounting, Finance, Business Administration, or related field

Tools

Excel

Financial reporting tools

Job description

Collection Analyst – Accounts Receivable (2-year contract)

Toll Global Forwarding (Malaysia) Sdn Bhd 4.1 View all jobs

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

Collections & Cash Management

• Manage a portfolio of customer accounts to ensure timely collection of outstanding receivables.
• Follow up with customers via email and phone to secure payments and resolve overdue balances.
• Negotiate payment commitments and monitor adherence to agreed payment plans.
• Support achievement of monthly cash collection and working capital targets.

Dispute Resolution

• Investigate customer disputes, deductions, and invoice discrepancies.
• Partner with internal stakeholders to facilitate timely dispute resolution.
• Monitor open disputes and drive closure within established timelines.

Stakeholder Collaboration

• Work closely with Sales, Customer Service, Logistics, and Finance teams to resolve customer issues.
• Escalate critical collection matters when necessary.
• Build and maintain positive customer relationships while ensuring compliance with company policies.

Qualifications

• Bachelor's Degree in Accounting, Finance, Business Administration, or a related field.
• Minimum 1 year of experience in Accounts Receivable, Collections, Credit Management, or Finance Operations.

Skills & Competencies

• Strong understanding of Accounts Receivable and collection processes.
• Excellent communication, negotiation, and stakeholder management skills.
• Strong analytical and problem-solving abilities.
• Proficiency in Microsoft Excel and financial reporting tools.
• Highly organized with strong attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Customer-focused with a results-driven mindset.

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

At Toll, we value a diverse, inclusive and authentic workplace.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.

Why Toll

Why join us? At Toll you will be connected to a world of opportunity. Our global network exposes you to industry leading ideas, best practice processes, innovation, equipment, and technology. And our people? We employ some of the most experienced and talented individuals in the industry, ready to collaborate and support you on your career journey.

Why Toll

Why join us? At Toll you will be connected to a world of opportunity. Our global network exposes you to industry leading ideas, best practice processes, innovation, equipment, and technology. And our people? We employ some of the most experienced and talented individuals in the industry, ready to collaborate and support you on your career journey.

Why Toll

Why join us? At Toll you will be connected to a world of opportunity. Our global network exposes you to industry leading ideas, best practice processes, innovation, equipment, and technology. And our people? We employ some of the most experienced and talented individuals in the industry, ready to collaborate and support you on your career journey.