Collateral Operations Specialist

HSBC Holdings plc; Kuala Lumpur; Hybrid; MYR 67,000 - 112,000; Full time

Job summary

HSBC is seeking a proactive Collateral Services professional in Kuala Lumpur to support daily operations, client engagement, and global dispute resolution across derivative and collateral activities. The role emphasizes process rigor, risk control, and continuous improvement within a hybrid work model.

You will engage with business partners, manage client service quality, and contribute to efficient MTM, product knowledge, and regulatory compliance across OTC derivatives, FX, and securities

Qualifications

• Need to be a quick learner and interested in a career in banking industry
• Ability to work in a team and also develop good relations with all internal and external stake holders
• Good business communication both written and oral
• Should be able to maintain highest level of client service at all times
• Basic knowledge of derivative products and financial markets
• To ensure adherence to procedures and policies at all times
• To ensure timely escalation of issues to senior management
• To provide process improvement ideas and also assist in implementation of the same
• To assist in projects and testing of new workflows and tools
• Produce appropriate root cause analysis & follow through to eradicate the causes
• Understand and ensure compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which you are involved
• To ensure full understanding of the products supported by the Clearing and Collateral business
• To take ownership for career development and to show active participation in skill, product and management development

Responsibilities

• Provide daily operations support to ensure all controls are carried out accordingly as required.
• This will allow additional layer of control to prevent Operational Loss, Reputational Risk, etc.
• Primary contact for the business and clients for escalation issues
• To ensure all dispute processes are aligned globally to mitigate risk and gain on efficiency.

Skills

Quick learner

Teamwork

Communication

Client service

Derivatives knowledge

Procedures adherence

Issue escalation

Process improvement

Projects testing

Root cause analysis

Regulatory compliance

Product knowledge

Career development

Job description

HSBC is seeking a proactive Collateral Services professional in Kuala Lumpur to support daily operations, client engagement, and global dispute resolution across derivative and collateral activities. The role emphasizes process rigor, risk control, and continuous improvement within a hybrid work model.

You will engage with business partners, manage client service quality, and contribute to efficient MTM, product knowledge, and regulatory compliance across OTC derivatives, FX, and securities