Cloud System Engineer

TUNGSTEN AUTOMATION MALAYSIA SDN. BHD.; Malaysia; On-site; MYR 90,000 - 150,000; Full time

Job summary

Tungsten Automation Malaysia seeks a Cloud System Engineer to safeguard data processing in our SaaS environment, monitor performance, and handle on-call duties to meet SLA metrics 24/7/365. You will monitor cloud-hosted services, diagnose incidents, and ensure data integrity while following SOC2 Type II and ISO27001 guidelines.

You will collaborate with Cloud Operations, Application Services, Cloud PMO, and Cloud GRC, documenting configurations and using AI-enabled tools to drive efficiency and

Qualifications

• Experience monitoring cloud-hosted SaaS services and managing performance.
• Ability to diagnose and remediate production incidents in a 24/7 on-call model.
• Familiarity with SOC2 Type II and ISO27001 security controls.
• Proactive troubleshooting with cross-team collaboration.

Responsibilities

• Continuously monitor cloud services for performance and capacity.
• Participate in on-call rotation; diagnose and remediate incidents.
• Adhere to SOC2/ISO27001 guidelines and monitor security controls.
• Identify bottlenecks; collaborate with R&D and stakeholders on fixes.
• Ensure data integrity and confidentiality; document configurations.
• Work with Cloud Ops, App Services, PMO and GRC on projects.
• Maintain procedures and improve efficiency with AI tools.

Skills

System Monitoring

Incident Management

Compliance & Security

Performance Tuning

Data Integrity

Collaboration

Documentation

AI-Enabled Tools

Job description

The Cloud System Engineer will be a critical member of the Production Services Team, responsible for safeguarding the processing integrity and timeliness of customer data hosted in our SaaS services. This role includes 24/7/365 on-call duties and focuses on monitoring, performance, and capacity issues, as well as remediating production-related issues to meet the team's Service Level Agreements (SLAs).

• System Monitoring: Continuously monitor the performance and capacity of cloud-hosted SaaS services, ensuring the integrity and timeliness of data processing.
• Incident Management: Participate in an on-call rotation, providing Tier II/III support related to system incidents, including diagnosing, troubleshooting, and remediating issues.
• Compliance & Security: Adhere to all company guidelines and policies related to SOC2 Type II and ISO27001 compliance. Implement and monitor security controls as per established guidelines.
• Performance Tuning: Proactively identify bottlenecks and performance issues, taking appropriate actions working with R&D and other stakeholders
• Data Integrity: Ensure that all system activities and processes comply with established protocols, safeguarding data integrity and confidentiality.
• Collaboration: Work closely with other departments such as the Cloud Operations, Application Services, Cloud PMO, and Cloud GRC to collaborate on projects, policies, and compliance.
• Documentation: Maintain documentation of all system configurations, updates, and procedures for both internal team and compliance purposes.
• Efficiency: Utilizes AI-enabled tools (e.g., chatbots, documentation automation, analytics assistants) to improve efficiency, accuracy, and streamline routine tasks while following company AI governance and data privacy standards

Tungsten Automation, formerly Kofax, has been at the forefront of digital workflow transformation for nearly four decades. Today, we proudly stand as the trusted global leader in intelligent workflow automation, providing businesses with robust solutions to automate their most data-intensive business workflows. Whether it's optimizing business processes, enhancing AP and invoice workflows, or elevating document automation and security, our robust portfolio of solutions are tailored to streamline business-critical processes, propelling business forward in the digital age.

Tungsten Automation, formerly Kofax, has been at the forefront of digital workflow transformation for nearly four decades. Today, we proudly stand as the trusted global leader in intelligent workflow automation, providing businesses with robust solutions to automate their most data-intensive business workflows. Whether it's optimizing business processes, enhancing AP and invoice workflows, or elevating document automation and security, our robust portfolio of solutions are tailored to streamline business-critical processes, propelling business forward in the digital age.