Cloud Support Engineer

Beyondsoft; West Coast Division; On-site; MYR 72,000 - 110,000; Full time

Job summary

Beyondsoft is seeking an IT operations & maintenance professional to support Huawei Cloud Stack (HCS). You will handle full-cycle O&M, respond to high-priority faults within one hour after hours, and perform post-fault reviews to prevent recurrence.

You will conduct regular platform analysis, deliver risk-insight reports, and manage upgrades for basic cloud services, gPaaS, and AI DaaS offerings. Daily monitoring, backups, and monthly capacity reviews are expected.

Qualifications

• Minimum 3 years working experience in IT operation & maintenance, with over 2 years experience working in multinational teams.
• Solid knowledge of cloud computing, network principles, IP network and hybrid cloud architecture; proficient in OS, database and middleware.
• Strong troubleshooting, communication skills and customer service awareness. Proficient in Microsoft Office.

Responsibilities

• Provide full-cycle O&M support for Huawei Cloud Stack (HCS) and respond to priority 1/2 faults within 1 hour, including after hours.
• Conduct regular platform operation analysis and quarterly risk inspections; deliver professional reports with rectification suggestions.
• Be responsible for version upgrades of basic cloud services and gPaaS & AI DaaS services, including design, review, implementation, verification and rollback.
• Handle configuration changes, data migration and patch updates; analyze O&M issues, platform risks and resource capacity monthly.
• Perform daily monitoring, routine health check (PMI) and data backup & recovery tests.
• Compile weekly/monthly reports, fault reports, risk records; communicate and coordinate with customers.
• Maintain platform configuration and asset information; respond to customer technical consultations and complete emergency drills.

Skills

Cloud computing

Network principles

IP network

Operating systems

Database

Middleware

Troubleshooting

Communication

Customer service

Microsoft Office

Tools

Microsoft Office

Job description

• Provide full-cycle O&M support for Huawei Cloud Stack (HCS), respond to priority 1/2 faults within 1 hour even after working hours, troubleshoot issues and complete post-fault review
• Conduct regular platform operation analysis and quarterly risk inspection, deliver professional reports and put forward rectification & optimization suggestions
• Be responsible for version upgrade of basic cloud services and gPaaS & AI DaaS services, including solution design, review, implementation, verification and rollback
• Handle configuration changes, data migration and patch updates; analyze O&M issues, platform risks and resource capacity monthly
• Perform daily monitoring, routine health check (PMI) and data backup & recovery test
• Compile weekly/monthly reports, fault reports, risk records and other deliverables, communicate and coordinate with customers
• Maintain platform configuration and asset information, respond to customer technical consultation and complete emergency drills.

Job Requirements

• Minimum 3 years working experience in IT operation & maintenance, with over 2 years experience working in multinational teams. Familiar with full tenant O&M processes.
• Solid knowledge of cloud computing, network principles, IP network and hybrid cloud architecture; proficient in OS, database and middleware. Experience in HCS, SDN or large data center is preferred.
• Strong troubleshooting, communication skills and customer service awareness. Proficient in Microsoft Office.