Cloud Support Engineer

Digital Labs Sdn Bhd (from M1); Kuala Lumpur; On-site; MYR 120,000 - 160,000; Full time

Job summary

An innovative cloud solutions provider in Kuala Lumpur seeks a skilled IT professional to architect and deliver cloud services. This position involves planning comprehensive security architectures and providing strategic support to clients, ensuring all solutions meet security standards. Candidates should have at least a Bachelor's degree in Computer Science and significant cloud infrastructure experience. Preferred qualifications include AWS or Azure certifications and strong problem-solving skills.

Qualifications

• Minimum 5 years of IT experience with 3 years in cloud infrastructure.
• Strong analytical and performance optimization skills.
• Hands-on experience with GenAI architecture is a plus.

Responsibilities

• Drive project delivery across cloud infrastructure.
• Plan and support comprehensive security architectures.
• Provide strategic technical support to customers.

Skills

Cloud infrastructure implementation

Problem-solving

Communication skills

Proficiency in major cloud ecosystems

DevOps practices

Education

Bachelor’s Degree in Computer Science or related field

Tools

AWS Certified Solutions Architect

Azure Solutions Architect Expert

Job description

• Drive end-to-end project delivery by architecting and deploying core capabilities across cloud infrastructure and systems layers
• Plan, implement, and support comprehensive infrastructure and security architectures across Cloud environments
• Ensure all infrastructure solutions align with organizational security standards and operational best practices
• Translate complex client requirements into scalable solution designs, including Proof of Concept (POC) verification and traditional IT-to-public cloud migrations.
• Provide strategic technical support and advisory services to customers
• Establish and improve governance frameworks, including delivery playbooks, industry compliance standards, and project post-mortem review processes
• Support Day 2 cloud operations to ensure infrastructure stability, security compliance, and performance optimization through automated patching and proactive resource monitoring
• Support the sales lifecycle by providing technical validation and alignment of infrastructure solutions with client business needs.

Requirements

• Bachelor’s Degree in Computer Science, Information Technology, or a related field
• Hold active AWS Certified Solutions Architect, Azure Solutions Architect Expert, or equivalent professional-level cloud certifications
• Minimum of 5 years of professional IT experience, with at least 3 years specialized in cloud infrastructure implementation, migration, and support
• Comprehensive technical knowledge of on-premises environments, including data centers, virtualization, hyper-converged infrastructure, and security
• Demonstrated proficiency in at least one major cloud ecosystem, such as Azure, AWS, GCP, Huawei, or Alibaba Cloud
• Technical proficiency in foundational infrastructure stacks, including x86 architecture, Unix/Linux environments, and cloud-native compute, storage, and networking security.
• Intermediate to advanced proficiency in DevOps practices, focusing on the automation and security of cloud infrastructure deployments
• Strong proficiency in cloud-aligned ITSM frameworks, with a focus on automated patch management, incident response, and change management within cloud environments.
• Strong analytical and problem-solving skills, with a focus on troubleshooting complex cloud infrastructure bottlenecks and optimizing performance
• Excellent communication and interpersonal skills, with the ability to explain cloud strategies and concepts to both technical and non-technical stakeholders
• Proven ability to manage multiple concurrent projects
• Prior experience in cloud solutioning or technical pre-sales, focusing on demand analysis and scoping cloud migration paths is a plus.
• Knowledge of cloud-native application patterns, including microservices and serverless integration is a plus.
• Experience working in government or regulated environments (e.g., GCC, MCC) is a plus.
• Hands-on experience with GenAI architecture and event-driven cloud components is a plus.