Manager, Cloud Operations (Windows)

AIA Digital+; Kuala Lumpur; On-site; MYR 240,000 - 360,000; Full time

Job summary

AIA Digital+ seeks a Manager of Cloud Operations (Windows) to lead delivery and continuous improvement of Windows-based platform services across business units, primarily on Microsoft Azure. You will drive reliability, scalability, and governance with a focus on automation and performance tuning.

You will oversee 24/7 support, incident management, RCA, and advisory on platform adoption and workload modernization, collaborating with global teams to align with enterprise standards and drive cloud

Qualifications

• 7+ years of experience in Windows Server administration, Cloud Engineering, or Infrastructure Platform roles.
• Proven enterprise Windows platform management across cloud and hybrid environments.
• Azure IaaS expertise and workload migration experience.

Responsibilities

• Lead Windows platform operations, ensuring availability, scalability, and resilience.
• Drive day-to-day service management, including 24/7 support, ensuring service stability.
• Lead incident resolution and RCA, implementing preventive and automated solutions.
• Provide advisory on Windows platform adoption, guiding infrastructure and platform design.
• Drive workload modernization advisory, recommending cloud-based infrastructure and platform patterns.
• Enable onboarding to Windows platform services, ensuring platform readiness and alignment with enterprise standards.
• Define and enforce governance, standards, and security controls across Windows environments.
• Drive automation, configuration management, and observability, improving efficiency and performance.
• Provide technical leadership, supporting collaboration, knowledge sharing, and continuous platform improvement.

Skills

Leadership

Cloud operations management

Azure IaaS

Incident management

Automation

Observability

Stakeholder management

Tools

Azure VNet

Network Security Groups

Load Balancer

Private Endpoints

Azure Monitor

Log Analytics

VM Insights

RBAC

Windows security hardening

patching

identity and access management

Azure Site Recovery

backup and disaster recovery

Job description

The Manager of Cloud Operations (Windows) is responsible for leading the delivery and continuous improvement of Windows-based platform services across AIA business units, leveraging AIA’s enterprise cloud platform, primarily on Microsoft Azure.

This role drives operational excellence across day-to-day service operations, including incident, change, request, and problem management, ensuring platform reliability, scalability, and resilience. It focuses on the design, optimization, and governance of Windows platform services through advanced administration, automation, and performance tuning.

The role also contributes to cloud transformation and workload modernization initiatives by promoting best practices, guiding platform and infrastructure design decisions, and enhancing platform capabilities in alignment with enterprise standards.

Roles and Responsibilities

• Lead Windows platform operations, ensuring availability, scalability, and resilience
• Drive day-to-day service management, including 24/7 support, ensuring service stability
• Lead incident resolution and RCA, implementing preventive and automated solutions
• Provide advisory on Windows platform adoption, guiding infrastructure and platform design
• Drive workload modernization advisory, recommending cloud-based infrastructure and platform patterns
• Enable onboarding to Windows platform services, ensuring platform readiness and alignment with enterprise standards
• Define and enforce governance, standards, and security controls across Windows environments
• Drive automation, configuration management, and observability, improving efficiency and performance
• Provide technical leadership, supporting collaboration, knowledge sharing, and continuous platform improvement

Experience

• 7+ years of experience in Windows Server administration, Cloud Engineering, or Infrastructure Platform roles
• Proven experience in enterprise Windows platform management across cloud and hybrid environments
• Strong background in Azure IaaS, infrastructure operations, and workload migration
• Experience defining and improving platform standards, operating models, and governance practices
• Demonstrated ability to work in global, cross-functional environments and engage stakeholders
• Relevant certifications such as Microsoft Azure (Administrator/Architect), Windows Server, or ITIL preferred

Skills

• Strong analytical, problem-solving, and decision-making capabilities
• Excellent communication and stakeholder management skills
• Ability to operate effectively in a fast-paced, 24/7 support environment
• Strong collaboration and cross-functional engagement

Strong technical hands-on experience, including but not limited to

• Networking: Azure Virtual Network (VNet), Network Security Groups (NSG), Load Balancer, Private Endpoints
• Monitoring & Observability: Azure Monitor, Log Analytics, VM Insights, performance monitoring and tuning
• Security: RBAC, Windows security hardening, patching, identity and access management
• Resiliency & Protection: Azure Site Recovery (ASR), backup and disaster recovery practices