Windows Cloud Platform Lead - 24/7 Ops & Automation

AIA; Kuala Lumpur; On-site; MYR 120,000 - 240,000; Full time

Job summary

AIA Digital+ is seeking a Manager of Cloud Operations (Windows) to lead delivery and continuous improvement of Windows-based platform services. You will coordinate 24/7 service management, incident handling, and governance, ensuring reliability and alignment with enterprise standards.

The role emphasizes workload modernization, automation, and Azure-based platform patterns, partnering with business units to enable secure, scalable innovation across the region.

Responsibilities

• Lead Windows platform operations, ensuring availability, scalability, and resilience
• Drive day-to-day service management, including 24/7 support, ensuring service stability
• Lead incident resolution and RCA, implementing preventive and automated solutions
• Provide advisory on Windows platform adoption, guiding infrastructure and platform design
• Drive workload modernization advisory, recommending cloud-based infrastructure and platform patterns
• Enable onboarding to Windows platform services, ensuring platform readiness and alignment with enterprise standards
• Define and enforce governance, standards, and security controls across Windows environments
• Drive automation, configuration management, and observability, improving efficiency and performance
• Provide technical leadership, supporting collaboration, knowledge sharing, and continuous platform improvement

Job description

AIA Digital+ is seeking a Manager of Cloud Operations (Windows) to lead delivery and continuous improvement of Windows-based platform services. You will coordinate 24/7 service management, incident handling, and governance, ensuring reliability and alignment with enterprise standards.

The role emphasizes workload modernization, automation, and Azure-based platform patterns, partnering with business units to enable secure, scalable innovation across the region.