Clinical Specialist, Joint Replacement

STRYKER CORPORATION (MALAYSIA) SDN BHD; Selangor; On-site; MYR 60,000 - 90,000; Full time

Job summary

Stryker is seeking a field-based clinical support professional in Malaysia to provide technical consultative service to customers before, during and after routine surgical cases. You will apply product expertise, assist in case setup and instrument and implant kit monitoring, and support inventory management and invoicing for customers and branch operations.

The role requires nursing or health sciences education, scrubbing/operating theatre experience, and strong English communication skills to

Qualifications

• Bachelor's Degree or Diploma in Nursing or Health Sciences related fields.
• Nursing or Scrubbing and Operation Theatre case support experience.
• Good communication skills in spoken and written English.
• Motivation to help patients through ambassadorship of Stryker products.
• Good interpersonal skills to manage internal and external stakeholders.

Responsibilities

• Provide effective technical consultative service to customers before, during and after routine surgical cases.
• Apply product proficiency by ensuring customers comprehend technical specifications and usage instructions of Stryker products.
• Case prearrangement and instrument & implant kits monitoring
• Provide inventory management and invoicing to customers and branch operations
• Provide consigned and owned inventory management support by delivering, organizing and monitoring inventory of implants and instruments at customer location
• Attend and support routine primary surgical procedures
• Confidently identify and troubleshoot product-related issues related to a customer’s application of a product
• Document every incident regarding product performance issues; assist in preparing reports regarding these product issues according to Company policy and governmental requirements
• Assist in the return/addition of products resulting from field service issues, stock adjustments, field actions, and administrative processes
• Ensure that products requiring maintenance are returned to the branch in a timely manner
• Provide some product training to colleagues and/or customers in both one‑on‑one and in‑service settings
• Keep updated on product knowledge and professional skills through internal training, external seminars and other sources

Skills

Communication skills

Interpersonal skills

Stakeholder management

English proficiency

Education

Bachelor's Degree in Nursing

Diploma in Nursing / Health Sciences

Job description

• Provide effective technical consultative service to customers before, during and after routine surgical cases
• Apply product proficiency by ensuring customers comprehend technical specifications and usage instructions of Stryker products
• Case prearrangement and instrument & implant kits monitoring
• Provide inventory management and invoicing to customers and branch operations
• Provide consigned and owned inventory management support by delivering, organizing and monitoring inventory of implants and instruments at customer location
• Attend and support routine primary surgical procedures
• Confidently identify and troubleshoot product-related issues related to a customer’s application of a product
• Document every incident regarding product performance issues; assist in preparing reports regarding these product issues according to Company policy and governmental requirements
• Assist in the return/addition of products resulting from field service issues, stock adjustments, field actions, and administrative processes according to Company procedures
• Ensure that products requiring maintenance are returned to the branch in a timely manner
• Provide some product training to colleagues and/or customers in both one‑on‑one and in‑service settings
• Keep updated on product knowledge and professional skills through internal training, external seminars and other sources

Work Flexibility: Field-based

What You Need:

• Bachelor's Degree or Diploma in Nursing or Health Sciences related fields
• Nursing or Scrubbing and Operation Theatre case support experience
• Good communication skills in spoken and written English
• Possess the motivation and enthusiasm to positively help patients through the ambassadorship of using Stryker products
• Good interpersonal skills to manage internal and external stakeholders

Travel Percentage: None

Stryker is one of the world's leading medical technology companies and, together with our customers, we are driven to make healthcare better.

The Company offers a diverse array of innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. Stryker is active in over 100 countries around the world.

Stryker is one of the world's leading medical technology companies and, together with our customers, we are driven to make healthcare better.

The Company offers a diverse array of innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. Stryker is active in over 100 countries around the world.

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