Clinical Specialist, Joint Replacement

Stryker; Kuala Lumpur; On-site; MYR 50,000 - 70,000; Full time

Job summary

Stryker in Malaysia is seeking a Clinical Specialist, Joint Replacement, to act as a trusted clinical partner to surgeons, nurses, and healthcare professionals, delivering expert support across the surgical journey.

You will combine clinical knowledge and technical proficiency with a strong customer focus to ensure safe use of Stryker’s joint replacement solutions and contribute to improved patient outcomes and surgical excellence.

Qualifications

• Bachelor's Degree or Diploma in Nursing or Health Sciences related fields.
• Nursing or Scrubbing and Operation Theatre case support experience.
• Good communication skills in spoken and written English.
• Good interpersonal skills to manage internal and external stakeholders.

Responsibilities

• Provide effective technical consultative service to customers before, during and after routine surgical cases.
• Apply product proficiency by ensuring customers comprehend technical specifications and usage instructions of Stryker products.
• Case prearrangement and instrument & implant kits monitoring.
• Provide inventory management and invoicing to customers and branch operations.
• Provide consigned and owned inventory management support by delivering, organizing and monitoring inventory of implants and instruments at customer location.
• Attend and support routine primary surgical procedures.
• Confidently identify and troubleshoot product-related issues related to a customer’s application of a product.
• Document every incident regarding product performance issues; assist in preparing reports regarding these product issues according to Company policy and governmental requirements.
• Assist in the return/addition of products resulting from field service issues, stock adjustments, field actions, and administrative processes according to Company procedures.
• Ensure that products requiring maintenance are returned to the branch in a timely manner.
• Provide some product training to colleagues and/or customers in both one-on-one and in-service settings.
• Keep updated on product knowledge and professional skills through internal training, external seminars and other sources.

Skills

Clinical knowledge

Communication skills

Interpersonal skills

Education

Bachelor's Degree or Diploma in Nursing or Health Sciences related fields

Job description

As a Clinical Specialist, Joint Replacement, you will be a trusted clinical partner to surgeons, nurses, and healthcare professionals, providing expert support throughout the surgical journey. You will combine clinical knowledge, technical expertise, and customer focus to ensure the safe and effective use of Stryker's innovative joint replacement solutions, ultimately helping to improve patient outcomes and support surgical excellence.

What You Will Do

• Provide effective technical consultative service to customers before, during and after routine surgical cases
• Apply product proficiency by ensuring customers comprehend technical specifications and usage instructions of Stryker products
• Case prearrangement and instrument & implant kits monitoring
• Provide inventory management and invoicing to customers and branch operations
• Provide consigned and owned inventory management support by delivering, organizing and monitoring inventory of implants and instruments at customer location
• Attend and support routine primary surgical procedures
• Confidently identify and troubleshoot product-related issues related to a customer’s application of a product
• Document every incident regarding product performance issues; assist in preparing reports regarding these product issues according to Company policy and governmental requirements
• Assist in the return/addition of products resulting from field service issues, stock adjustments, field actions, and administrative processes according to Company procedures
• Ensure that products requiring maintenance are returned to the branch in a timely manner
• Provide some product training to colleagues and/or customers in both one-on-one and in-service settings
• Keep updated on product knowledge and professional skills through internal training, external seminars and other sources

What You Need

• Bachelor's Degree or Diploma in Nursing or Health Sciences related fields
• Nursing or Scrubbing and Operation Theatre case support experience
• Good communication skills in spoken and written English
• Possess the motivation and enthusiasm to positively help patients through the ambassadorship of using Stryker products
• Good interpersonal skills to manage internal and external stakeholders