Clinical Application Specialist

Easmed; Selangor; On-site; MYR 60,000 - 90,000; Full time

Job summary

Easmed is seeking a Clinical Application Specialist to provide on-site advice on surgical equipment usage and to train clinical staff and sales teams. The role requires hands-on support in operating theatres, case management, and travel across Malaysia to support cases.

The candidate will lead on-site guidance, conduct in-service training, and work with regional and local sales teams to develop training materials and competencies, ensuring up-to-date content in the Learning Management Platform.

Qualifications

• 2 years of relevant medical industry experience
• Must be able to drive/travel within Malaysia
• On-call rotation on weekends and public holidays

Responsibilities

• Support surgical cases per product usage with infection control and patient safety as priority
• Attend to customer enquiries with hands-on support for surgical staff
• Coordinate scheduling and management of clinical cases ensuring timely attendance by the Clinical Application Team
• Provide correct advice and professional support in operating theatres and on-call assistance
• Assist in training new sales and clinical staff and assess their familiarity with product features

Skills

Case management

Training delivery

Clinical guidance

Surgical support

Education

Bachelor's degree in nursing or MBBS

Job description

The Clinical Application Specialist is primarily responsible for ensuring the provision of on-site advice and assistance on the usage of surgical equipment or products during surgical operations or other non-surgical devices within the company. The job holder is also accountable for the conduct of training for the surgical, nursing personnel and sales team to ensure that they are familiar with and confident in using the products.

Responsibilities:

Case Management

• Support surgical cases according to product usage instructions while adhering to infection control and observing patient safety as first priority.
• Attend to customers enquiries on products, including providing hands-on with surgical staff.
• Execute and coordinate the scheduling and management of clinical cases ensuring that all cases are attended to by the Clinical Application Team competently and promptly.
• Ensure that healthcare personnel receive correct advice and adequate, professional support in the operating theatres and provide on-call assistance when necessary.
• Support case management improvement projects to increase efficiency.

Training

• Assist in training new sales and clinical staff and assess them, ensuring that they are familiar with the features and applications of the products and able to respond to the typical questions posed and difficulties faced by the surgical personnel.
• Accompany new sales and clinical staff to attend cases in the operating theatres, providing on-site guidance.
• Prepare and conduct in-service training for the surgical and nursing personnel ensuring that they are familiar with and confident in using the products. This includes participating in cadaver workshop.
• Work with regional sales team and local sales leadership team to develop training materials and competency assessment documents.
• Review and ensure that the clinical application contents, training materials and quizzes in the Learning Management Platform are accurate, up-to-date and systematically presented.

Business Development and Other

• Identify business opportunities while attending to cases or interacting with customers and users and pass on the information/leads to the Sales Team for follow-up.
• Join the Sales Team at times and demonstrate the use of the products to lend credibility to the value of the products and technical expertise of the Company to help secure the sales.
• Manage and optimise expenses by organising training, events and work activities and using resources.
• Perform other assignments and projects as assigned by the management.

Requirements

• Bachelor's degree in nursing (or diploma), MBBS, biomedical or other relevant science background.
• 2 years of relevant working experience in the medical industry and hospital setting (preferably in OT).
• Required to drive/travel within Malaysia to support cases.
• On-call rotation with the team during weekends and public holidays.